Mariana Hoyos
Baltimore,MD
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
3
3
years of professional experience
Work History
Cashier
Zips Dry Cleaners
02.2023 - 12.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided exceptional service to enhance satisfaction.
- Maintained accurate cash drawer balances through diligent tracking of transactions.
- Managed returns and exchanges, ensuring adherence to company policies and procedures.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new staff on operational procedures and best practices for customer service.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Collaborated with clients to understand linguistic needs and preferences for tailored translations.
Education
High School Diploma -
Chesapeake High School
1801 Turkey Point RdSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Written and verbal communication
- Basic math
Languages
Spanish
Timeline
Cashier
Zips Dry Cleaners
02.2023 - 12.2025
High School Diploma -
Chesapeake High School