Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariana Martinez

Rosharon,TX

Summary

Proven customer service expert with a track record of enhancing the shopping experience at HEB Grocery Store. Leveraged patience and empathy to boost customer satisfaction, while demonstrating a strong work ethic. Skilled in efficient transaction processing and tutoring, significantly improving student academic performance. Achieved high accuracy levels in financial transactions, showcasing reliability and integrity.

Overview

4
4
years of professional experience

Work History

Cashier

HEB Grocery Store
08.2023 - Current
  • Welcomed customers and helped determine their needs.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Learned duties for various positions and provided backup at key times.

After-School Tutor

Premier Academy
10.2022 - 08.2023
  • Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
  • Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided homework assistance using specific curriculum and materials.
  • Supported the development of organizational skills, time management techniques, and study habits among students.

Cashier

BigHorn Barbeque & Burgers
02.2021 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Applied Science -

Pasadena, TX
12-2024

High School Diploma -

YesPrep Southwest
4411 Anderson Rd Houston, Tx 77053
06-2022

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

HEB Grocery Store
08.2023 - Current

After-School Tutor

Premier Academy
10.2022 - 08.2023

Cashier

BigHorn Barbeque & Burgers
02.2021 - 09.2022

Associate of Applied Science -

High School Diploma -

YesPrep Southwest

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