Mariana Solarte
Port Saint Lucie
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Floridian Golf and Yacht Club. Proven ability to enhance guest experiences through effective problem-solving and upselling techniques, resulting in increased sales and customer loyalty. Adept at managing high-pressure situations while maintaining service excellence.
Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Floridian Golf and Yacht Club
10.2023 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Front Desk Agent
Marriott Hutchinson Island
02.2022 - 06.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
Port Saint Lucie High School
Port St. Lucie FL05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Performance improvement
- Food safety practices
- Upselling techniques
- Point-of-sale system
- Problem-solving
Languages
Spanish
English
Timeline
Server
Floridian Golf and Yacht Club
10.2023 - 04.2025
Front Desk Agent
Marriott Hutchinson Island
02.2022 - 06.2023
High School Diploma -
Port Saint Lucie High School
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