Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Mariane Sousa

Philadelphia,PA

Summary

Dynamic professional with a proven track record at Boost Mobile, excelling in customer service and problem-solving. Demonstrated ability to enhance team collaboration and streamline operations, leading to increased customer satisfaction and efficiency. Skilled in cash handling and fostering positive customer relationships, adept at driving growth and exceeding service expectations.

Overview

2
2
years of professional experience

Work History

Sales Associate

Boost Mobile
07.2024 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Assistant

Engineering Department
06.2024 - 10.2024
  • Organized office supplies and resources, minimizing delays in project execution.
  • Conducted research for projects to support informed decision-making.
  • Developed and maintained project timelines to ensure on-time completion of tasks.
  • Streamlined office procedures by organizing files and managing schedules.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.

Assistant Manager

Novo Stilo
02.2023 - 05.2024
  • Cultivated cohesive team environment by providing clear direction and support.
  • Developed contingency plans with team to address potential disruptions.
  • Led training initiatives, enhancing employee skills and confidence.
  • Addressed service gaps with targeted initiatives to exceed customer expectations.
  • Established open lines of communication with team for feedback and suggestions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

Estadual São Sebastião
Brazil

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Problem-solving
  • Cash handling
  • Friendly and outgoing
  • Positive and professional

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working
English
Full Professional

Timeline

Sales Associate

Boost Mobile
07.2024 - 12.2024

Assistant

Engineering Department
06.2024 - 10.2024

Assistant Manager

Novo Stilo
02.2023 - 05.2024

Estadual São Sebastião

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Mariane Sousa