Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariangel Izaguirre

Norfolk,VA

Summary

Knowledgeable housekeeping manager professional familiar with hotel operations, cleaning procedures and health and safety regulations. Excellent relationship-building and critical thinking skills with determined and decisive nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Housekeeping Supervisor

Shamin Hotels
10.2022 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Evaluated employee performance and developed improvement plans.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Monitored staff performance and provided feedback to drive productivity.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Developed and implemented staff recognition programs to motivate and reward employees.

Language Interpreter

Shamin Hotels
10.2022 - Current
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Translate meetings step by step to indicate the tasks of the day to the team.

Housekeeping Supervisor

Diversified Building Services
01.2022 - 10.2022
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.

Housekeeping Room Attendant

Diversified Building Services
07.2019 - 12.2021
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Training new housekeeping staff.

Administrative Assistant

Coaching Empresarial, C.A.
06.2017 - 07.2019
  • Handled a variety of administrative duties fro the Company leaders and staff.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Education

Quickbooks

Millennia Atlantic University
Miami, FL
07.2023

Payroll

Maxi Services LE CORP
Miami, FL
09.2022

GED -

Universidad Central De Venezuela
Venezuela
07.2019

Skills

  • Room Occupancy Maintenance
  • Inventory Restocking
  • Microsoft Office
  • Detailed Instruction
  • Multi-Line Telephone Systems
  • Quality Assurance and Control
  • Daily Workflows
  • Motivate Staff
  • Department Coordination
  • Payroll Understanding
  • Resolve Complaints

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Housekeeping Supervisor

Shamin Hotels
10.2022 - Current

Language Interpreter

Shamin Hotels
10.2022 - Current

Housekeeping Supervisor

Diversified Building Services
01.2022 - 10.2022

Housekeeping Room Attendant

Diversified Building Services
07.2019 - 12.2021

Administrative Assistant

Coaching Empresarial, C.A.
06.2017 - 07.2019

Quickbooks

Millennia Atlantic University

Payroll

Maxi Services LE CORP

GED -

Universidad Central De Venezuela

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Mariangel Izaguirre