mariangelys oyer alpino
Miami,FL
Summary
Dynamic Manager with a proven track record at La Nueva Supermarket, enhancing customer satisfaction and resolving staff conflicts through effective communication and problem-solving. Skilled in cross-functional teamwork and staff development, I drive performance and foster a culture of continuous learning and collaboration.
Overview
10
10
years of professional experience
Work History
Manager
La Nueva Supermarket
650 E 9st Hialeah Fl 33010
02.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Cajera
La Nueva Copa Súper Market
650 E 9st Hialeah Fl 33010
07.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Asesora De Ventas Y Manager
Mazocell CA
Venezuela
04.2020 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Cashier
Jadu
Venezuela
06.2018 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Atencion al Cliente
Uomo
Venezuela
09.2014 - 08.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Quinto Semestre - Construcción Civil
Uptos
Venezuela Sucre. CumanáTÉCNICO Superior - Procesamiento Y Distribución De Alimentos
UPTOS Universidad Politécnica Clodosbaldo Russian
Venezuela Sucre- Cumana 04.2021
Bachiller - Ciencias
LB ANTONIO JOSE DE SUCRE
Venezuela07.2014
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Staff Development
- Performance Management
- Sales Techniques
- Schedule Preparation
- Marketing
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Excellent Communication
Timeline
Manager
La Nueva Supermarket
02.2023 - Current
Cajera
La Nueva Copa Súper Market
07.2022 - 02.2023
Asesora De Ventas Y Manager
Mazocell CA
04.2020 - 12.2021
Cashier
Jadu
06.2018 - 12.2020
Atencion al Cliente
Uomo
09.2014 - 08.2017
Quinto Semestre - Construcción Civil
Uptos
TÉCNICO Superior - Procesamiento Y Distribución De Alimentos
UPTOS Universidad Politécnica Clodosbaldo Russian
Bachiller - Ciencias
LB ANTONIO JOSE DE SUCRE