Marian Leslie Turner
The Woodlands,TX
Summary
Dynamic and results-driven professional with extensive experience at Kroger as a Cashier Team Lead. Proven expertise in customer service and team leadership, fostering strong relationships and enhancing customer satisfaction. Skilled in cash handling and mentoring, consistently promoting a positive work environment and achieving operational excellence.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Kroger
09.2022 - 11.2025
- Executed processing of cash and card transactions, ensuring accuracy and efficiency.
- Facilitated training and mentorship of new cashiers using positive reinforcement techniques to enhance performance.
- Ensured cleanliness and organization of checkout area to enhance customer satisfaction.
- Cultivated strong relationships with repeat customers through exceptional service interactions.
- Assisted customers in completing purchases. Aided in locating items throughout the store. Supported customers in enrolling in reward programs.
- Managed restocking and organization of merchandise in front lanes to enhance customer shopping experience.
- Fostered a positive work environment by proactively resolving conflicts among team members.
Sales Associate
Hobby Lobby
11.2021 - 05.2022
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized product displays to enhance customer shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient store operations and customer service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Associate In Applied Science Nursing
San Jacinto College
Pasadena, TXSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Coaching and mentoring
- POS systems
- Flexibility, adaptability and dependability
- Team collaboration
- Customer engagement
- Empathy and patience
- Reliable and responsible
- Cleaning and sanitizing
Timeline
Cashier Team Lead
Kroger
09.2022 - 11.2025
Sales Associate
Hobby Lobby
11.2021 - 05.2022
Associate In Applied Science Nursing
San Jacinto College