Mariann Stillwell
Saint Joseph,MI
Summary
Results-driven manager with a strong focus on customer service, team leadership, and operational efficiency. Committed to enhancing guest satisfaction and employee development through effective training and mentorship.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Manager
Culver’s Resturant
Stevensville, Michigan
11.2024 - Current
- Supervised daily restaurant operations to ensure quality service and compliance.
- Trained new team members on customer service standards and food safety protocols.
- Resolved customer complaints promptly to enhance guest satisfaction experiences.
- Coached, mentored and trained team members in order to improve their job performance.
Employee Training Coordinator
Cracker Barrell Old Country Store
Stevensville, MI
09.2021 - 06.2024
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Organized, scheduled and tracked employee training sessions.
- Coached employees in developing and achieving individual performance goals.
- Mentored and onboarded new staff members to establish top client satisfaction.
Training Team Member
Cracker Barrell Old Country Store
Stevensville, Michigan
01.2021 - 12.2021
- Supported training of new employees on operational procedures and customer service.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
Server
Cracker Barrell
Stevensville, MI
09.2019 - 09.2021
- Provided excellent customer service in a fast-paced dining environment.
- Took and accurately processed food and beverage orders from customers.
- Maintained cleanliness and organization of dining areas and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Benton Harbor High School
Benton Harbor, MI06-1989
Skills
- Team leadership
- Training program development
- Restaurant operations
- Customer service standards
- Employee training
- Food safety protocols
- Staff onboarding
- Complaint resolution
Certification
Food Safety
Timeline
Manager
Culver’s Resturant
11.2024 - Current
Employee Training Coordinator
Cracker Barrell Old Country Store
09.2021 - 06.2024
Training Team Member
Cracker Barrell Old Country Store
01.2021 - 12.2021
Server
Cracker Barrell
09.2019 - 09.2021
High School Diploma -
Benton Harbor High School