Marianne Cruz
fort lauderdales,Florida
Summary
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in this position.
Overview
2
2
years of professional experience
Work History
hostess
Olive Garden Restaurant
Plantation, FL
12.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
waitress
Olive Garden Restaurant
Plantation, FL
12.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Pet Sitter
Davie, FL
08.2024 - 01.2025
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
Babysitter
Allentown, PA
12.2023 - 02.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
GED -
South Plantation High School
Plantation, FL06-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Hospitality service expertise
- Server support
- Warm and friendly
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Pet Sitter
08.2024 - 01.2025
hostess
Olive Garden Restaurant
12.2023 - Current
waitress
Olive Garden Restaurant
12.2023 - Current
Babysitter
12.2023 - 02.2024
GED -
South Plantation High School