Marianne Laidler

Work History

Collector

Global Payments

08.2017 - 01.2023

Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
Contacted customers to discuss payment schedules and set up or immediately process payments.
Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
Streamlined debt collection processes for increased efficiency in the workplace.
Maintained high volume of calls and met demands of busy and productive group.
Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
Trained new team members on scripts, company services, and collection strategies.
Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Reached out to approximately [Number] account holders daily.
Negotiated with account holders to devise repayment plans and minimize collections receivables.
Evaluated, researched and resolved discrepancies.
Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
Achieved performance goals on consistent basis.
Enhanced company reputation by professionally handling sensitive financial matters.
Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Utilized various software programs to efficiently manage account information and track progress towards collection goals.
Proactively identified opportunities for improvements in the collections process, sharing insights and suggestions with management to support continuous growth and development.
Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
Directed day-to-day collections functions.
Conducted thorough research to locate hard-to-reach debtors, improving overall success rates in collecting outstanding balances.
Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
Identified potential high-risk accounts through thorough analysis, minimizing company losses.
Kept current on industry trends and best practices to continuously improve skills as a collector and adapt strategies accordingly.
Identified and analyzed rejection patterns, partial denials and denials from third parties to improve existing processes.
Monitored accounts for compliance with established payment plans and flagged non-compliances.
Increased recovery rates with consistent follow-up on overdue accounts.
Performed detailed account audits to identify discrepancies or inconsistencies that may have been hindering the collections process.
Investigated accounts with balance errors using accounting software.
Documented changes in accounts and on credit reports.
Worked closely with legal teams when necessary to resolve complex cases involving litigation or bankruptcy proceedings.
Reviewed accounts for compliance with repayment agreements.
Negotiated to collect balance in full.
Assisted in implementing procedures and policies to facilitate timely payments.
Researched accounts and completed due diligence to resolve collection problems.
Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
Processed payments and applied to customer balances.
Used probing techniques to determine debtors' reasons for delinquency.
Used skip tracing and other techniques to locate debtors.
Worked in call center environment handling manual and automatically dialed outbound calls.
Quantified debtor balances to avoid late payments and bad credit.
Counseled debtors on payment options and arranged installment agreements.
Responded to customer inquiries and provided detailed account information.
Maintained accurate records of customer accounts, payments and payment plans.
Monitored customer accounts for payment delinquency and initiated collection efforts.
Contacted customers to discuss past-due accounts and negotiated payment plans.
Worked with customer to create debt repayment plan based on current financial condition.
Established relationships with customers to encourage payment of delinquent accounts.
Listened to customers and negotiated solutions that met creditor and debtor needs.
Entered client details and notes into system for interdepartmental access and review.
Processed debtor payments and updated accounts to reflect new balance.
Researched billing errors and discrepancies to initiate corrective action.
Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Analyzed customer financial records to determine appropriate payment plan.
Developed and documented collection procedures and policies to comply with government regulations.
Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Initiated repossession process or service disconnection upon failure of other collection methods.
Prepared and submitted legal documents to initiate court proceedings.
Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Investigated customer credit references and approved credit lines.

Summary

Overview

Work History

Collector

Education

High School Diploma -

Skills

Motorcycle Riding

Timeline

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