Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Marianne Wright

Austin

Summary

Seasoned manager on duty, with experience in overseeing daily operations, managing staff, and ensuring customer satisfaction for over 8 years. Skilled in conflict resolution, team leadership, and creating efficient workflow during peak hours. Demonstrated success by creating a positive and fun work environment, by being personable and dedicated to my customer service. Known for strong decision-making skills and ability to handle high-pressure situations.

Overview

5
5
years of professional experience

Work History

Manager on Duty

JuiceLand
Austin
06.2021 - Current
  • Supervised daily operations and ensured a smooth workflow during peak hours by delegating tasks to team members based on strengths and abilities.
  • Trained new employees on job duties and company policies.
  • Worked with team members to uphold cleanliness and safety standards.
  • Interacted with customers regularly to ensure their needs were met, and resolved any complaints in a fast, professional manner.
  • Managed cash handling processes and ensured accurate transactions at registers.
  • Oversaw inventory levels, ensuring adequate stock and reducing waste.

Social Media Content Researcher

Nitrosphere
Austin
06.2021 - 12.2021
  • Conducted research on trending content topics and audience interests, mostly on Twitter.
  • Created detailed reports summarizing research outcomes through Microsoft Word.

Assistant Store Manager

Austin Pets Alive! Thrift
Austin
08.2020 - 06.2021
  • Assisted the store manager in the day-to-day operations of the store, including customer service, inventory management, and volunteer staff management.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Assisted in creating store events and visual merchandising to promote and maintain customer satisfaction.
  • Oversaw donation processing, intake, and sorting while on shift.

Education

Some College (No Degree) -

Austin Community College
Austin, TX

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Conflict resolution
  • Inventory oversight
  • Attention to detail
  • Task delegation
  • Workflow management
  • Multitasking
  • Problem-solving
  • Staff management
  • Quality control

Additional Information

I have participated in political volunteerism, such as canvassing for Williamson County Democrats and phone banks with Beto and Bernie Sanders during the 2018 and 2020 elections. Also was a leader in creating designs and events for the Cedar Ridge High School student store. I work very well with on the job training and am willing to get any certificate needed for the job. I also have a Texas food handlers and safety certificate.

Timeline

Manager on Duty

JuiceLand
06.2021 - Current

Social Media Content Researcher

Nitrosphere
06.2021 - 12.2021

Assistant Store Manager

Austin Pets Alive! Thrift
08.2020 - 06.2021

Some College (No Degree) -

Austin Community College

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