Maria Valentina Gullo
Kihei
Summary
Motivated, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Server
Amalia Restaurant
04.2023 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Front Desk Agent
Lennox Hotels
01.2023 - 04.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
Pool Attendant
The Savoy Hotel
01.2023 - 04.2023
- Moved umbrellas and lounge chairs at request of guests.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
Hostess
Nobu Hotel Miami Beach
08.2022 - 11.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Scuola Paritaria Dante Alighieri
Cord, AR12.2019
Skills
- Dining Customer Service
- Guest Seating
- Cash Handling
- Warm and Friendly
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Full Professional
Timeline
Server
Amalia Restaurant
04.2023 - 06.2023
Front Desk Agent
Lennox Hotels
01.2023 - 04.2023
Pool Attendant
The Savoy Hotel
01.2023 - 04.2023
Hostess
Nobu Hotel Miami Beach
08.2022 - 11.2022
High School Diploma -
Scuola Paritaria Dante Alighieri
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