Maribel Alvarado
Powder Springs,GA
Overview
6
6
years of professional experience
Work History
Front Office Specialist
Wellstar Heath System
Marietta, GA
10.2024 - Current
- Navigating the healthcare software to enter and retrieve data while ensuring accuracy and HIPAA compliance.
- Handle high-volume inbound calls to coordinate appointments with 18 physicians and specialists across the offices.
- Managed patient check-in and registration processes efficiently and accurately.
- Scheduled appointments and coordinated with healthcare providers for patient needs.
- Provide bilingual (English/Spanish) patient support, translating instructions, appointment details, and care information
- Responded to patient inquiries, delivering clear information about services and procedures to enhance understanding.
- Processed insurance verifications and ensured accurate billing information was collected.
- Maintained organized patient records and updated electronic health systems regularly.
- Assisted in training new staff on front office procedures and policies.
- Partnered with medical staff to refine office workflows, contributing to improved patient service delivery.
- Addressed patient concerns promptly to enhance overall satisfaction with care services.
- Processed payments accurately to maintain financial integrity and support seamless patient transactions.
- Executed clerical duties including document copying, faxing, and patient communications.
Office Assistant
Piedmont Healthcare
Austell, GA
02.2022 - 10.2024
- Coordinated communication among patients, physicians, and administrative staff to ensure seamless care across multiple specialties.
- Scheduled appointments and coordinated patient visits to optimize clinic flow and enhance patient experience.
- Supported front-office operations including patient scheduling, data entry, and medical record management.
- Assisted with call management and administrative workflows in a fast-paced clinical environment.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Maintained confidentiality of sensitive information and documents to uphold patient trust and regulatory compliance.
Customer Service Specialist
Publix Supermarket
Powder Springs, GA
04.2020 - 02.2022
- Assisted customers with product inquiries and store navigation.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Resolved customer complaints through effective communication and problem-solving skills.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Collaborated with team members to enhance customer service experiences.
- Trained new employees on customer service protocols and store operations.
- Supervised and supported cashier staff to ensure accurate transactions and adherence to company procedures.
- Performed cash handling duties, including balancing and securing cash registers in accordance with safety protocols.
- Opened and closed the store, completing operational checklists and ensuring readiness for daily business.
- Managed inventory by restocking shelves and organizing products regularly.
- Provided technical support for troubleshooting software applications used by customers.
Education
GED -
Chattahoochee Technical College
Marietta, GA06-2022
Skills
- Healthcare software
- Patient data entry
- Medical record management
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Certified Spanish (written and spoken)
- Bilingual communication
- Customer Service
- Scheduling and calendar management
- Team collaboration
- Problem solving
Timeline
Front Office Specialist
Wellstar Heath System
10.2024 - Current
Office Assistant
Piedmont Healthcare
02.2022 - 10.2024
Customer Service Specialist
Publix Supermarket
04.2020 - 02.2022
GED -
Chattahoochee Technical College