Maribel Branaman
San Antonio,TX
Summary
Dynamic professional with a proven track record at HEB Grocery Store, excelling in customer service and relationship building. Demonstrated expertise in store operations and cash handling, alongside resolving complex operational issues at Sonora Bank. Achieved significant improvements in team performance and customer satisfaction through effective leadership and analytical skills.
Overview
28
28
years of professional experience
Work History
Operations Specialist
Sonora Bank
08.2018 - 04.2024
- Collected, arranged, and input information into database system.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Overlook accounts opened in our branches and ensuring all documents are completed within our guidelines
- Review reports daily and correct any discrepancies.
- Inputting domestic and foreign wires and imitating domestic and foreign wires.
Centra Checkout Manager
HEB Grocery Store
06.1996 - 08.2018
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Fox Tech High School
San Antonio, TXSkills
- Customer service
- Relationship building
- Store operations
- Cash handling expertise
Languages
Spanish
Professional Working
Timeline
Operations Specialist
Sonora Bank
08.2018 - 04.2024
Centra Checkout Manager
HEB Grocery Store
06.1996 - 08.2018
High School Diploma -
Fox Tech High School
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