Maribel Gracia
Concentra
KNOXVILLE,TN
1
Language
25
years of professional experience
Professional front office specialist with substantial experience in overseeing front desk operations and guest relations. Adept at implementing procedures to improve service quality and operational workflows. Known for fostering team collaboration and adaptability to meet evolving business needs.
Work History
Front Office Lead
9 Years 5 Months- Led front office workflow, balancing patient check-in, scheduling, and call handling for smooth daily operations.
- Verified insurance details, collected payments, and resolved account discrepancies with accuracy.
- Trained front desk staff on registration procedures, patient communication, and service standards.
- Coordinated patient flow with clinical teams to reduce wait times and support timely visits.
- Responded to patient inquiries, explained paperwork requirements, and delivered consistent customer service.
Dental Assistant/Receptionist
3 Years 9 Months- Prepared treatment rooms and sterilized instruments to support efficient patient care.
- Assisted chairside during procedures, anticipating dentist needs and maintaining organized workflow.
- Documented patient records and updated charts with accurate clinical information.
- Seated patients, explained routine procedures, and reduced anxiety through clear communication.
- Coordinated appointment flow and supported front-office tasks to improve schedule efficiency.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Clerk
5 Years 10 Months- Coordinated receiving documentation, matching purchase orders, packing slips, and bills of lading for shipment accuracy.
- Tracked inventory movements in warehouse systems, resolving discrepancies and supporting cycle count integrity.
- Verified inbound and outbound paperwork, ensuring compliance with distribution center processing requirements.
- Updated order status records, communicating exceptions to supervisors and dock teams for timely resolution.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Receptionist
3 Years 3 Months- Greeted patients warmly, managed front desk flow, and coordinated check-in processes.
- Answered multi-line phones, routed calls, and scheduled appointments with accuracy.
- Verified insurance details, updated patient records, and prepared intake paperwork.
- Collected copayments, processed payments, and balanced daily reception transactions.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Education
No Degree - Healthcare
Skills
Exceptional communication
Staff training and development
Appointment scheduling
Documentation management
Strong leadership
Customer service
Opening and closing offices
File organization
Front office management
Scheduling
Conflict resolution
Administrative procedures
Languages
Spanish
Full Professional
Timeline
Front Office Lead
Concentra
05.2017 - CurrentRead More
Dental Assistant/Receptionist
Dental Dreams LLC
08.2013 - 05.2017Read More
Clerk
HomeGoods Distribution Center
03.2006 - 01.2012Read More
Receptionist
Family Dental Care
01.2002 - 04.2005Read More
Evergreen Valley College
No Degree from Healthcare
Read More