Maribel Hurtado
Morgan Hill,CA
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Sally Beauty
04.2020 - Current
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Analyzed sales data to identify trends and inform merchandising decisions for increased revenue.
- Monitored compliance with company policies and procedures to maintain operational standards and safety protocols.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Hairdresser/assistant
Mirror Mirror Beauty Salon
03.2018 - 03.2020
- Assisted with client consultations to determine hair care needs and preferences.
- Maintained cleanliness of salon equipment and workstations, ensuring a professional environment.
- Supported stylists during hair services by providing necessary tools and products promptly.
- Developed strong relationships with clients, enhancing overall customer satisfaction and retention.
- Built trusting relationships with clients through attentive listening skills and genuine interest in their preferences regarding hairstyles or treatments required.
- Maintained inventory levels for salon supplies, ensuring adequate stock for daily operations while minimizing waste.
- Enhanced stylist productivity with timely shampooing, conditioning, and blow-drying of clients'' hair.
- Enhanced overall client experience by offering refreshments upon arrival at the salon before services commenced.
- Implemented recommended sanitation protocols to ensure the health and safety of clients, staff, and salon environment.
- Assisted hairdressers in efficiently completing appointments by preparing clients for services and maintaining supplies.
- Contributed to a positive work atmosphere with strong teamwork, clear communication, and adaptability under pressure.
- Provided excellent support during color treatments by mixing accurate formulations according to stylist instructions and monitoring processing times closely.
- Helped prepare clients for hair service.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Prepared and mixed color formulas for clients' hair.
- Massaged clients' scalp during shampoos.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Beauty Advisor
Sally Beauty
08.2015 - 07.2019
- Advised customers on product selection and application techniques, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability for popular beauty products through effective merchandising strategies.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Actively promoted store promotions to encourage customer participation and drive sales growth.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Assisted in visual merchandising, making product displays more attractive and shopper-friendly.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate
New York and Co
08.2014 - 08.2015
- Delivered exceptional customer service, enhancing overall shopping experience and customer satisfaction.
- Maintained organized merchandise displays, ensuring appealing visual presentation and adherence to brand standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associates in Science and Certificate of completion - Cosmetology
Gavilan College
06.2016
General Education - undefined
San Jose State University
08.2011
High School Diploma - undefined
Sobrato High School
07.2010
Skills
- Customer service
- Customer experience
- Customer service and engagement
- Problem-solving
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Store operations
- POS systems
- Staff management
- Upselling and cross selling
- Pricing and markdowns
- Display setup
- Sales techniques
- Inventory counting
- Microsoft Office Suite
- Marketing and promotions
- Incident reports
- Cash auditing
- Team leadership
- Sales tracking
- KPI tracking
LANGUAGES
English and Spanish
Timeline
Assistant Store Manager
Sally Beauty
04.2020 - Current
Hairdresser/assistant
Mirror Mirror Beauty Salon
03.2018 - 03.2020
Beauty Advisor
Sally Beauty
08.2015 - 07.2019
Sales Associate
New York and Co
08.2014 - 08.2015
General Education - undefined
San Jose State University
High School Diploma - undefined
Sobrato High School
Associates in Science and Certificate of completion - Cosmetology
Gavilan College
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