Maribel Munoz
Arvada,CO
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Sizzlingplatter
Commerce City, Colorado
2013.05 - 2025.09
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed staff schedules to optimize team performance and coverage.
- Implemented training programs to enhance employee skills and service quality.
- Coordinated inventory management to maintain adequate stock levels.
- Developed customer service strategies to improve guest satisfaction and loyalty.
- Conducted regular team meetings to communicate goals and expectations effectively.
- Analyzed financial reports to identify areas for cost reduction and efficiency.
- Fostered a positive work environment through employee engagement initiatives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Education
Some College (No Degree) -
Universidad Veracruzana
México , MexicoSkills
- Inventory management
- Staff scheduling
- Customer service
- Financial analysis
- Budget management
- Sales tracking
- Conflict resolution
- Problem solving
- Leadership development
- Labor cost controls
- Bilingual
- Loss prevention
- Staff management
- Employee scheduling
Languages
Spanish
Full Professional
English
Professional
Certification
- Servsafe certification Number
- 24733411
Timeline
General Manager
Sizzlingplatter
2013.05 - 2025.09
Some College (No Degree) -
Universidad Veracruzana