Maribel C Ferreira

Execute high-volume interviews while maintaining meticulous attention to detail.
Efficiently process corrections to client profiles and legal statuses to ensure accuracy.
Facilitate translation and interpretation services from Spanish to English as required.
Swiftly resolve customer inquiries by diagnosing problems and delivering optimal solutions.
Manage walk-in client inquiries and unscreened calls in a fast-paced setting.
Diligently investigate case documentation to prevent fraudulent activities.
Prioritize daily tasks to ensure timely execution of workload.

Identify opportunities to cross-sell additional products or services.

Conducted interviews to verify eligibility for benefits and gather essential information.

Adjudicated, authorized, or reconsidered claims based on established guidelines.

Performed translation and interpretation of important documents from Spanish to English.

Referred applicants to agencies, ensuring access to additional services as needed.

Received and evaluated claims forms, employment evidence, and medical documents for completeness.

Made determinations on nonmedical and medical issues impacting claims processing.

Processed and resolved claims while managing errors and case openings/closures across all levels of complexity.

Utilized automated systems to manage claims adjudication and compensation information efficiently.