Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maricarmen Lopez

Paramount

Summary

Experienced retail management professional with a solid record of driving improved team efficiency and performance. Delivers exceptional customer service to every guest and ensures customer satisfaction. Natural leader and analytical problem-solver ready to take on any challenge.

Overview

12
12
years of professional experience

Work History

Front End Supervisor

Ross Dress For Less
Bell Gardens
01.2024 - Current
  • Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. CPR = customer performance rating, times how fast you scan and bag and charge next person
  • Trained 13 new store associates on employee roles and responsibilities, including on-process behaviors pertaining to cash registers, shortage control policies and productivity standards.
  • Expedited customer wait time through implementation of company best practices
  • Managed a team of 5-8 retail associates during shift periods to maintain an at-or-above CPR(customer performance rating) percentage of 100
  • Ensures go backs are expedited, properly scanned, security tagged and ticketed.

Business Owner

Bratty Klawz
Paramount
02.2021 - Current
  • Manage business
  • Create social media content (photographer and video editing)
  • Maintain working area clean and sanitize to deliver a safe service
  • Clean and Sanitize tools properly
  • Maintain required certifications required by the state (BARBICIDE, BARBICIDE COVID-19)
  • Nail Technician

Marge Carson
South El Monte
01.2020 - 01.2022
  • Deliver and attach CFA to samples (customer for approval) notice, attach it to sample of fabric
  • Mail samples to customer
  • Answer emails
  • Customer service

Malibu Country Manor Nursing Home
Malibu
01.2014 - 01.2015
  • Administered and logged patient medications in a timely manner
  • Prepared patient meals and assisted in feeding if necessary
  • Provided regular mental stimulation for patients, namely reading books, engaging in conversations with them, and investing quality time performing their desired activities

Dollar Tree
Bell Gardens
01.2020
  • Use of main cashier
  • Managed customer service center phone calls
  • Responsible for keeping working area clean
  • Responsible for keeping up with store cleaning maintenance
  • Overnight shipment receiving
  • Restock

Tutti Frutti
01.2019
  • Use of main cashier
  • Taking phone orders
  • Sanitization and upkeep of work area to ensure proper food handling regulations are met
  • Utilized a 3-compartment sink method for dish disinfection for safe, effective reuse
  • Restock any food items
  • Preparation of any food items needed for the store, or event

Arco Gas Station
Bell Gardens
01.2018
  • Use of main cashier
  • Responsible for keeping area organized all times
  • Responsible for keeping up with store cleaning maintenance
  • Great with customers
  • Clean coffee machines
  • Prepare coffee and restock

Education

High School Diploma -

Bell Gardens High School
Bell Gardens, CA
01.2013

Skills

  • Cash handling
  • Employee training
  • Team management
  • Inventory control
  • Social media marketing
  • Refunds processing
  • Fluent in English and Spanish
  • Fraud prevention
  • Process optimization
  • Conflict resolution

Timeline

Front End Supervisor

Ross Dress For Less
01.2024 - Current

Business Owner

Bratty Klawz
02.2021 - Current

Marge Carson
01.2020 - 01.2022

Dollar Tree
01.2020

Tutti Frutti
01.2019

Arco Gas Station
01.2018

Malibu Country Manor Nursing Home
01.2014 - 01.2015

High School Diploma -

Bell Gardens High School