Maricel Cabreros
Pflugerville,TX
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Courtyard By Marriott
05.2022 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Processed guests pre arrival amenities set up in the room and to make sure that they are having a wonderful, relaxing stay.
- Managed check-in and check-out procedures for guests.
- Worked closely with guests, some VIP, with high degree of respect for privacy.
- Maintained accurate and up-to-date records of guest information.
Guest Service Representative
Residence Inn Marriott
03.2021 - 05.2022
See current job description
Guest Service Representative
Courtyard And Residence Inn By Marriott
2018 - 2019
See current job description
Education
Bachelor of Science - Nursing
EA College Manila
Manila PhilippinesSkills
- Fair knowledge Microsoft Office (word, excel,powerpoint)
- Adequate knowledge Apple Mac computers
- Good writing, communication and presentation skills
- Membership Registrations
- Guest Satisfaction
- Reservation Processing
- Resolving Disputes
- Amenities Information
- Hotel Reservations
- Guest Inquiries
Timeline
Guest Service Representative
Courtyard By Marriott
05.2022 - Current
Guest Service Representative
Residence Inn Marriott
03.2021 - 05.2022
Guest Service Representative
Courtyard And Residence Inn By Marriott
2018 - 2019
Bachelor of Science - Nursing
EA College Manila
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