Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maricel Koumarelos

Elmwood Park,IL

Summary

Dynamic sales professional with a proven track record at Marikina Shoe Exchange, excelling in customer engagement and relationship building. Skilled in developing sales strategies and utilizing CRM software, I consistently achieved targets while enhancing client satisfaction. My active listening and negotiation skills fostered loyalty, driving repeat business and boosting overall sales performance.

Overview

16
16
years of professional experience

Work History

Salesperson

Online Stores
05.2024 - 06.2025
  • Engaged customers to identify needs and recommend appropriate products
  • Demonstrated product features and benefits to enhance customer understanding
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.

Sales Agent

Natasha Products
07.2012 - 09.2016
  • Developed comprehensive knowledge of product lines and features to effectively address customer inquiries.
  • Cultivated relationships with clients through active listening and tailored solutions to meet their needs.
  • Executed daily sales strategies, consistently achieving targets while maintaining high customer satisfaction.
  • Utilized CRM software to track leads and manage follow-ups, ensuring timely communication with prospects.
  • Collaborated with team members to enhance promotional campaigns and boost overall sales performance.
  • Provided training and support to new team members on sales techniques and product knowledge.
  • Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
  • Assisted call-in customers with questions and orders.

Sales Manager

Marikina Shoe Exchange
03.2010 - 09.2016
  • Assisted in developing sales strategies to enhance customer engagement and retention.
  • Conducted market research to identify new sales opportunities and trends.
  • Supported team members by managing daily administrative tasks efficiently.
  • Collaborated with marketing to create promotional materials for product launches.
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.

Sales Supervisor

Avon Cosmetics Philippines
07.2009 - 2016
  • Supervised daily sales operations, ensuring team adherence to company policies and procedures.
  • Trained and mentored new sales representatives on product knowledge and customer engagement techniques.
  • Implemented promotional strategies to enhance product visibility and increase sales performance.
  • Coordinated inventory management to maintain optimal stock levels for timely customer service.
  • Resolved customer complaints efficiently, improving overall satisfaction and fostering positive brand perception.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

Panganiban National High School
Pangasinan,Philippines

Bachelor of Science - Bachelor of Science in Secondary Education

Baguio Colleges Foundation/Zaragoza College
Baguio City,Philippines/Pangasinan Philippines
04.2004

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building
  • Customer engagement
  • Networking
  • Sales strategy development
  • Active listening
  • Sales presentations
  • Negotiation
  • Relationship selling
  • Prospecting
  • Prospecting clients
  • Referral marketing

Languages

English
Full Professional
Filipino
Professional Working

Timeline

Salesperson

Online Stores
05.2024 - 06.2025

Sales Agent

Natasha Products
07.2012 - 09.2016

Sales Manager

Marikina Shoe Exchange
03.2010 - 09.2016

Sales Supervisor

Avon Cosmetics Philippines
07.2009 - 2016

Panganiban National High School

Bachelor of Science - Bachelor of Science in Secondary Education

Baguio Colleges Foundation/Zaragoza College

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Maricel Koumarelos