Maricela C. Flores
Bealeton,VA
Summary
Experienced Dental Office Manager with over 10 years in practice administration and front-desk operations. Expertise in streamlining billing processes, managing payroll, and improving patient satisfaction. Proficient in Eaglesoft, Open Dental, and Microsoft Office Suite. Bilingual in English and Spanish, enhancing communication with diverse patient populations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Dentistry
Bealeton, VA
02.2022 - Current
- Managed daily operations, ensuring excellent patient care and efficient workflows.
- Improved collections by streamlining insurance claims processing and benefits verification.
- Managed payroll, HR functions, and onboarded/mentored new staff.
- Enhanced patient retention through effective communication and marketing support.
Dental Office Manager
Alvorada Dentistry
Gainesville, VA
10.2013 - 11.2019
- Oversaw office administration, patient scheduling, and front-desk operations.
- Improved accuracy of benefit checks through effective insurance verification processes.
- Supervised/trained staff and ensured a professional and welcoming environment.
Front Desk Receptionist
Bristow Dental
Bristow, VA
03.2011 - 09.2013
- Managed daily operations, ensuring excellent patient care and efficient workflows.
- Improved collections by streamlining insurance claims processing and benefits verification.
- Managed payroll, HR functions, and onboarded/mentored new staff.
- Enhanced patient retention through effective communication and marketing support.
Education
High School Diploma - undefined
Skills
- Dental office management
- Insurance verification and claims processing
- Patient scheduling and relations
- Basic bookkeeping
- Team leadership and training
- Eaglesoft and Open Dental proficiency
- Microsoft Office Suite expertise
- Bilingual communication (English/Spanish)
- Infection control protocols
- Dental radiography
Certification
- Dental Radiography Certificate
- Infection Control Training
- HIPPA & OSHA
Timeline
Dental Office Manager
Dentistry
02.2022 - Current
Dental Office Manager
Alvorada Dentistry
10.2013 - 11.2019
Front Desk Receptionist
Bristow Dental
03.2011 - 09.2013