Maricela Cortez
7110 W. Pershing Rd,Berwyn
Summary
Hardworking sales associate committed to all duties. For the last 15 years in the customer service field. Focus on building excellent rapport with others. Providing support to others and working in multiple projects. Simultaneously assist team with administrative and organization needs. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Barri Financial Group
10.2023 - 05.2024
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
- Managed efficient cash register operations.
- Completing money transfers to central america
Supervisor
Dolex Dollar Express Inc
05.2022 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- In charge of 19 locations with approximately of 40 employees
- set up weekly schedule.
- Performing weekly audits in all 19 locations.
- Achieved results by working with staff to meet established targets.
Sales Associate
Dolex Dollar Express Inc
08.2015 - 05.2022
- Process payments and maintained accurate cash in register.
- Count and deposit cash in smart safes as well as in regular safes.
- Knowledge to drive to different locations to cover short staff.
- Processing Money transfers, Personal loans, taking utility payments and others.
- Maintaining positive working relationship with staff and co-workers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Retail Store Owner
Wireless Revolution Inc
2012 - 2015
- Manage store open and closing.
- Ordering inventory for cell phones and computers.
- Kept records for inventory and expenses. Setting prices on new merchandise as well as for all computer and cell phone repairs.
- Working with money transfers with UNIDOS and RIA.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Store Manager
BeeGee Communications
Feb2002 - 07.2011
- Customer service in cell phone industry.
- Managed up to 10 stores.
- signing up customers with phone contracts.
- open and closing stores.
Education
Some College (No Degree) - Language Interpretation And Translation
Morton College
Cicero, ILSkills
- Customer service
- Customer interaction
- Computer skills
- Issue resolutions
- Money management
- Verbal and written communication
- Bilingual
- Managing experience
Timeline
Sales Associate
Barri Financial Group
10.2023 - 05.2024
Supervisor
Dolex Dollar Express Inc
05.2022 - 03.2023
Sales Associate
Dolex Dollar Express Inc
08.2015 - 05.2022
Retail Store Owner
Wireless Revolution Inc
2012 - 2015
Store Manager
BeeGee Communications
Feb2002 - 07.2011
Some College (No Degree) - Language Interpretation And Translation
Morton College
Similar Profiles
VILMA ALFAROVILMA ALFARO
Sales Associate at Barri Financial GroupSales Associate at Barri Financial Group
Elizabeth GuevaraElizabeth Guevara
Financial Group Agent at Barri Financial GroupFinancial Group Agent at Barri Financial Group
Natalia LunaNatalia Luna
Cashier at Barri Financial GroupCashier at Barri Financial Group