Maricela Muñoz Velazco
Merced,CA
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
10.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Dollar Tree
10.2023 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Assistant Store Manager
99 Cent Only Store
10.2014 - 08.2020
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
Child Development
Merced College
Merced, CA08.2013
High School Diploma -
Le Grand High School
Le Grand, CA05.2005
Skills
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Staff Supervision
- Store operations
- Team Management
- POS Systems
- Employee Scheduling
- Hiring and Training
- Pricing and Markdowns
- Work Planning and Prioritization
- Mentoring and Coaching
- Display Setup
- Loss Prevention
- Employee Coaching
- Relationship building and management
- Sales Growth
- Transaction Processing
- Order Management
- Inventory counting
- Records Maintenance
- Incident Reports
- Vendor Management
- Cash auditing
- Team Leadership
- Delegating Work
- Payroll Administration and Timekeeping
Languages
English
Spanish
Timeline
Assistant Store Manager
Dollar Tree
10.2024 - Current
Store Manager
Dollar Tree
10.2023 - 08.2024
Assistant Store Manager
99 Cent Only Store
10.2014 - 08.2020
Child Development
Merced College
High School Diploma -
Le Grand High School
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