Maricela Paredes
Long Beach,CA
Summary
Dedicated office secretary with strong skills in customer service and office communication, ensuring organizational efficiency and timely responses to inquiries.
Overview
27
27
years of professional experience
Work History
Office Secretary
LBUSD
Long Beach, CA
03.2019 - 02.2026
- Managed office communication, ensuring timely responses to inquiries and efficient information flow.
- Coordinated schedules, appointments, and meetings for administrative staff and executives.
- Maintained organized filing systems, enhancing retrieval speed and document accuracy.
- Assisted in preparing reports and presentations, reflecting departmental needs and objectives.
- Payroll for teacher, office and support staff
- Purchasing and reconciliation of credit card purchases.
Customer Service Representative
Protiviti-California
Los Angeles, CA
10.2021 - 01.2022
- Managed high volume inbound calls, effectively prioritizing of duties
- Processed applications online for the government assistance program "Housing is Key".
- After hours and weekend work hours
- Scheduled appointments for multiple agencies for in person assistance
School Community Liaison - Bilingual
LBUSD
Long Beach
10.2004 - 03.2019
- Liaison between the school and parents
- Help promote parent involvement
- Monitor student attendance
- Facilitate parent workshops
- Translate and Interpret parent conferences and meetings.
- Refer families to multiple agencies for assistances (health, homeless resources, food pantries etc..)
- Assisted with PTO fundraising and other parent center activities
Customer Service Representative
P&O Cold Logistics
Carson- Ca
02.2002 - 09.2004
- Freight forwarding inbound and outbound for various accounts
- Order entry
- Schedule deliveries of goods with carrier companies
Customer Service Representative
American Pacific Forwarders
Commerce, CA
05.1999 - 01.2002
- Process drivers' paperwork for payroll
- Track inbound loads arriving at Port and Rail
- Schedule deliveries and pick up of containers from to port, rails and dry freight from companies
- Assist with dispatching of drivers
Education
High School Diploma -
Jordan High School
Long Beach, CASkills
- Customer service
- Familiar with Salesforce/CRM platforms
- Schedule appointments
- Phone etiquette
- File organization
- Verbal communication
- Scheduling and calendar management
- Document management
- Typing speed
- Database entry
- Supply ordering
- Data verification
- Office management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Protiviti-California
10.2021 - 01.2022
Office Secretary
LBUSD
03.2019 - 02.2026
School Community Liaison - Bilingual
LBUSD
10.2004 - 03.2019
Customer Service Representative
P&O Cold Logistics
02.2002 - 09.2004
Customer Service Representative
American Pacific Forwarders
05.1999 - 01.2002
High School Diploma -
Jordan High School