Maricela Regalado
Bakersfield,CA
Summary
Goal-driven with experience in managing multiple tasks and seeking to leverage my skills in an office environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager/ Store Manager
UPS
Bakersfield, CA, USA
10.2019 - 04.2025
- Opening and closing the retail location
- Managing the productivity of employees
- Monitor cost control and expenses
- Provide weekly reports to the franchise owner
- Optimize profitability
- Train, motivate and mentor store staff
- Manage operations to meet customer deadlines
- Managed daily operations, including scheduling, inventory management, and customer service
- Achieved increase in sales through effective staff training and motivation
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Manager
Mandarin Express
Bakersfield, CA, USA
05.2005 - 10.2019
- Customer service
- Ensure health and safety compliance
- Manage inventory and supplies
- Address customer complaints
- Process payroll
- Brainstorm advertisements
- Manage and train employees
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High school diploma -
HIGHLAND HIGH SCHOOL
Bakersfield, CA07.1999
Skills
- Communication skills
- Phone Etiquette
- Microsoft Word
- QuickBooks
- Accounts Receivable
- Clerical Experience
- Time management
- POS
- Computer Skills
- Store Management Experience
- Microsoft Office
- Data Entry
- Retail Management
- Accounts Payable
- Bilingual
- Key Performance Indicators
- Strategic planning
- Improvement initiatives
- Coaching and mentoring
- Schedule optimization
- Verbal and written communication
- Operations management
- Job inspections
- Business administration
- Staff Management
Certification
- Live scan technician, Present
- Driver's License, Present
- Certified Notary Public, 11/01/21, 11/30/25
Additional Information
certified nursing assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Accomplishments
- Recruited 4 successful new managers within one year.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Documented and resolved customer concerns which led to positive results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Manager/ Store Manager
UPS
10.2019 - 04.2025
Manager
Mandarin Express
05.2005 - 10.2019
High school diploma -
HIGHLAND HIGH SCHOOL