Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Accomplishments
Timeline
Generic

Maricela Regalado

Bakersfield,CA

Summary

Goal-driven with experience in managing multiple tasks and seeking to leverage my skills in an office environment.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager/ Store Manager

UPS
10.2019 - 04.2025
  • Opening and closing the retail location
  • Managing the productivity of employees
  • Monitor cost control and expenses
  • Provide weekly reports to the franchise owner
  • Optimize profitability
  • Train, motivate and mentor store staff
  • Manage operations to meet customer deadlines
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Achieved increase in sales through effective staff training and motivation
  • Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
  • Provided ongoing coaching and mentoring to team members, supporting their professional development
  • Resolved customer complaints or issues promptly while maintaining a positive brand image
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.

Manager

Mandarin Express
05.2005 - 10.2019
  • Customer service
  • Ensure health and safety compliance
  • Manage inventory and supplies
  • Address customer complaints
  • Process payroll
  • Brainstorm advertisements
  • Manage and train employees
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

High school diploma -

HIGHLAND HIGH SCHOOL
Bakersfield, CA
07.1999

Skills

  • Communication skills
  • Phone Etiquette
  • Microsoft Word
  • QuickBooks
  • Accounts Receivable
  • Clerical Experience
  • Time management
  • POS
  • Computer Skills
  • Store Management Experience
  • Microsoft Office
  • Data Entry
  • Retail Management
  • Accounts Payable
  • Bilingual
  • Key Performance Indicators
  • Strategic planning
  • Improvement initiatives
  • Coaching and mentoring
  • Schedule optimization
  • Verbal and written communication
  • Operations management
  • Job inspections
  • Business administration
  • Staff Management

Certification

  • Live scan technician, Present
  • Driver's License, Present
  • Certified Notary Public, 11/01/21, 11/30/25

Additional Information

certified nursing assistant

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Accomplishments

  • Recruited 4 successful new managers within one year.
  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.
  • Documented and resolved customer concerns which led to positive results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Manager/ Store Manager

UPS
10.2019 - 04.2025

Manager

Mandarin Express
05.2005 - 10.2019

High school diploma -

HIGHLAND HIGH SCHOOL

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