Maricela Soto
La Quinta,California
Summary
Proven leader in customer service management, with a track record of elevating service delivery and customer satisfaction at Atlantic Aviation. Skilled in handling escalations and optimizing team performance, ensuring quality assurance and efficient schedule coordination. Demonstrated ability to achieve one-call resolution, enhancing account management and loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
Atlantic Aviation
2021.11 - Current
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Representative
Million Air Yuma
2019.09 - 2021.10
Customer Service Representative
Atlantic Aviation
2016.04 - 2018.12
Customer Service Representative
Ross Aviation
2014.09 - 2016.04
Customer Service Manager
Bermuda Dunes Airport
2004.12 - 2014.08
Customer Service Representative
Million Air La Quinta
2002.09 - 2004.11
Education
GED -
Coachella Valley High School
Thermal, CA06.1998
Skills
- Handling Escalations
- Service Delivery Optimization
- One Call Resolution
- Quality Assurance
- Schedule Coordination
- Account Management
Languages
Spanish
Full Professional
Timeline
Customer Service Manager
Atlantic Aviation
2021.11 - Current
Customer Service Representative
Million Air Yuma
2019.09 - 2021.10
Customer Service Representative
Atlantic Aviation
2016.04 - 2018.12
Customer Service Representative
Ross Aviation
2014.09 - 2016.04
Customer Service Manager
Bermuda Dunes Airport
2004.12 - 2014.08
Customer Service Representative
Million Air La Quinta
2002.09 - 2004.11
GED -
Coachella Valley High School
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