Maricela Troch
Odessa,TX
Summary
Optical professional equipped with hands-on experience in providing precise eyewear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.
Overview
29
29
years of professional experience
Work History
Optician
Walmart
Midland, TX
09.2015 - Current
- Provided exceptional customer service to ensure positive patient experiences and satisfaction.
- Conducted comprehensive eye examinations to accurately assess visual needs and recommend appropriate eyewear solutions.
- Assisted in fitting and adjusting eyewear to achieve optimal comfort and functionality for customers.
- Maintained inventory management by tracking stock levels and ordering supplies to meet store demands.
Customer Support Manager
Walmart
Houston, TX
11.1998 - 10.2014
- Led team of customer support representatives to enhance service quality and customer satisfaction.
- Implemented training programs to improve staff performance and reduce response times.
- Developed strategies for handling escalated customer issues effectively and efficiently.
- Analyzed customer feedback to identify trends and drive continuous improvement initiatives.
- Mentored new hires, fostering a culture of teamwork and professional growth within the department.
Front End Supervisor
Sam's Club
Houston, TX
03.1997 - 10.1998
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Coordinated team schedules, optimizing staffing levels to meet business demands efficiently.
- Trained new employees on company policies and workflow processes, enhancing team productivity.
- Implemented process improvements that streamlined operations and reduced downtime significantly.
Education
High School Diploma -
San Patricio
Monterey, NLSkills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Billingual
- Attention to detail
- Multitasking
- Problem resolution
Timeline
Optician
Walmart
09.2015 - Current
Customer Support Manager
Walmart
11.1998 - 10.2014
Front End Supervisor
Sam's Club
03.1997 - 10.1998
High School Diploma -
San Patricio