Maricela Velazquez
Parlier,CA
Summary
- ICD - 10, CPT, HCPCS coding, CMS - 1500 claims abstracting, EOB trained.
- Jayco knowledge, HIPPA Knowledge, Health insurance knowledge.
- Dental and medical anatomy knowledge.
- Leadership and able to supervise multiple dental Office's.
- Able to work under high pressure and fast pace environments.
- Professional telephone and communication skills.
- Dental claim billing.
- Dental claim processing.
Overview
21
21
years of professional experience
Work History
Dental Office Manager
Dr. Pocasangre Dental Studio
Parlier, CA
01.2019 - 09.2025
- Scheduled patient appointments and maintained provider agenda.
- Supervise and led team of DDS and support staff of 30.
- Performed billing, collection and reporting functions for office generating revenue.
- Verify insurance eligibility prior visit to DDS office.
- Submit authorization and follow up.
- Developed productive working relationships with numerous insurance company representatives.
- Utilized computerized Resource and Patient Management System and Electronic Health Record.
- Responsible for keeping all practice administrative records and administration in order
- Maintained strong call control and quickly worked through scripts to address problems.
- Reviewed customer account information to determine current issues and potential solutions.
Dental Front and Back Office Assistant
Dr. Gurteg Singh Dental Studio
Parlier, CA
05.2004 - 01.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Implemented services to assist company in maintaining exceptional client service ratings on external audits.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Education
Dental Assistant Diploma - Dental Assisting
Reedley College
Reedley, CA03.2004
X-Ray Certificate of Completion
Reedley College
Reedley, CA03.2004
Additional Information
Bilingual / Bi-literate Spanish and English / Dental Biller / Dental Office Manager / Patient Service Coordinator Lead / Dentistry Assistant / Front and Back Office Staff Lead / Multiple Dental Office Travel Supervisor / Certified X-Ray Technician
Timeline
Dental Office Manager
Dr. Pocasangre Dental Studio
01.2019 - 09.2025
Dental Front and Back Office Assistant
Dr. Gurteg Singh Dental Studio
05.2004 - 01.2019
Dental Assistant Diploma - Dental Assisting
Reedley College
X-Ray Certificate of Completion
Reedley College