Renee Bass
Westland
Summary
Well-organized Dental Office Manager focused on creating strategies and business models to align with business initiatives. Systematic about keeping budget and administrative requirements in line to optimize operations. Dependable with superior work ethic and dedication to high quality of services.
Overview
31
31
years of professional experience
Work History
Dental Office Manager
Obregon Family Dentistry
Livonia
2011.08 - Current
- Managed daily operations and scheduling for dental team and patient appointments.
- Oversaw patient records and ensured compliance with health regulations.
- Facilitated communication between dental staff and patients regarding treatment plans.
- Coordinated inventory management for dental supplies and equipment procurement.
- Developed training programs for new staff on office protocols and procedures.
- Maintained office budget by tracking expenses and managing billing processes.
- Supervised front desk staff to ensure efficient patient check-in and checkout processes.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Ensured accurate data entry of patient information into the office management system.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Assisted in training new employees on office policies and procedures related to dental services.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Developed promotional programs to attract new patients.
- Monitored inventory of dental supplies and placed orders when necessary.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Advised administrative staff on proper filing techniques and methods for maintaining medical records.
- Organized educational seminars for both staff members and patients about oral health topics.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Oversaw ordering process from vendors to ensure that products were delivered on time.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
Dental Biller
American Mobile Dental
Southfield, MI
2002.04 - 2005.02
- Collaborated with customers to resolve disputes.
- Generated monthly billing and posting reports for management review.
- Monitored outstanding invoices and performed collections duties.
- Utilized various software programs to process customer payments.
Dental Assistant
Dr. Bruce Billes and Lawrence Pollak D.D.S.
DEARBORN HEIGHTS, MI
1995.06 - 2000.02
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
Certified Medical Coder - Medical Billing/Coding
Allen School
Skills
- Office management
- Patient scheduling
- Medical billing
- Compliance auditing
- Office administration
- Dental software proficiency
- Patient care
- Appointment coordination
- Workflow coordination
- Patient relations
- Electronic dental record (EDR)
- Payment plans
- Schedule management
- Treatment Planning
- Employee training
- HIPAA compliance
- Dental office management
- Insurance billing
- Oral communication
- Staff supervision
Timeline
Dental Office Manager
Obregon Family Dentistry
2011.08 - Current
Dental Biller
American Mobile Dental
2002.04 - 2005.02
Dental Assistant
Dr. Bruce Billes and Lawrence Pollak D.D.S.
1995.06 - 2000.02
Certified Medical Coder - Medical Billing/Coding
Allen School