Maricia Delgado
Peoria,AZ
Overview
13
13
years of professional experience
Work History
Sales Associate
Dillards
, AZ
02.2025 - Current
- Assisted customers in selecting products that meet their needs.
- Maintained product displays to enhance visual merchandising standards.
- Processed transactions accurately using point-of-sale systems.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Store Manager
David’s Bridal
Peoria, AZ
02.2024 - 01.2025
- Managed daily store operations and staff scheduling for a leading bridal retailer.
- Trained and mentored team members on customer service and sales techniques.
- Oversaw inventory management and ensured stock levels met customer demand.
- Collaborated with corporate to implement marketing strategies and promotions.
- Developed visual merchandising displays to enhance customer shopping experience.
- Conducted regular staff meetings to communicate goals and updates effectively.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
Sales Manager
David’s Bridal
Peoria, AZ
12.2023 - 02.2024
- Led a team in achieving sales targets through effective training and motivation.
- Developed and implemented sales strategies to enhance customer engagement and satisfaction.
- Analyzed market trends to identify new opportunities for product offerings.
- Managed inventory levels to ensure product availability for customers during peak seasons.
- Collaborated with marketing to create promotional campaigns that drive foot traffic.
- Conducted performance evaluations to provide feedback and support employee development.
- Resolved customer inquiries and complaints to maintain high service standards.
- Facilitated staff meetings to discuss sales goals, updates, and team performance initiatives.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Collaborated with marketing team to create promotional materials for target customers.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Built sales forecasts and schedules to reflect desired productivity targets.
Operations Manager
David’s Bridal
Peoria, AZ
01.2021 - 12.2023
- Trained staff on customer service protocols and operational procedures.
- Coordinated inventory management to maintain optimal stock levels.
- Managed daily operations to ensure smooth store functionality.
- Oversaw scheduling to align staffing with peak customer demand.
- Implemented process improvements to enhance operational efficiency.
- Facilitated team meetings to communicate goals and expectations clearly.
- Developed training materials for onboarding new employees effectively.
- Monitored compliance with company policies and industry regulations.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Customer Service Representative
David’s Bridal
Peoria, AZ
08.2021 - 12.2021
- Assisted customers in selecting wedding attire and accessories.
- Provided product knowledge and answered customer inquiries effectively.
- Processed customer orders and maintained accurate records in the system.
- Coordinated fitting appointments and ensured timely service delivery.
- Participated in inventory management and restocked merchandise as needed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
EVS Housekeeper
Brookdale Senior Living Facility
Peoria, AZ
06.2017 - 04.2018
- Disinfected surfaces to ensure a safe environment for residents and staff.
- Assisted in laundry services, including washing, drying, and folding linens.
- Maintained cleanliness and sanitation in resident rooms and common areas.
- Restocked supplies such as toiletries and cleaning products throughout the facility.
- Collaborated with team members to complete housekeeping tasks efficiently.
- Followed safety protocols for handling cleaning chemicals and equipment.
- Reported maintenance issues to ensure timely resolution of facility concerns.
- Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
- Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
- Sanitized patient rooms after discharge using appropriate chemicals and supplies.
- Demonstrated excellent customer service skills while interacting with guests and staff members.
- Followed infection control protocols when disposing of used linens and trash bags.
- Utilized standard cleaning products such as bleach, disinfectants, glass cleaner in accordance with OSHA regulations.
- Promptly responded to emergency situations such as spills or broken items requiring immediate attention.
- Stocked linen closets with fresh linens on a daily basis.
- Inspected guest rooms for cleanliness and proper maintenance prior to arrival of new guests.
- Reported any safety hazards or equipment malfunctions immediately to the supervisor.
- Participated actively in training sessions related to housekeeping duties and safety protocols.
- Assisted in laundry operations by sorting soiled linen into designated bins for washing, drying, folding, storing.
- Greeted visitors warmly upon entering the facility; provided directions or assistance when necessary.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
Caregiver
Prileo Home Care
Peoria, AZ
10.2015 - 01.2016
- Assisted clients with daily living activities and personal care tasks.
- Maintained a safe and clean environment for clients and staff.
- Communicated effectively with clients to understand their needs and preferences.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications according to prescribed schedules and guidelines.
- Documented client progress and reported changes to healthcare professionals.
- Scheduled appointments and coordinated transportation for client outings or medical visits.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
House Cleaner
Poppins
Peoria, AZ
03.2014 - 08.2014
- Cleaned residential spaces using appropriate cleaning supplies and techniques.
- Organized cleaning schedules to ensure timely completion of tasks.
- Assisted in laundry services, including washing, folding, and organizing clothes.
- Performed deep cleaning tasks, such as carpet shampooing and window washing.
- Ensured all areas met cleanliness standards before client inspections.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Assisted in laundry services including washing, drying, and folding linens.
Tile Setter
Unique Building Concepts
Peoria, AZ
10.2012 - 12.2012
- Installed tile using hand tools and power equipment efficiently.
- Prepared surfaces by cleaning and leveling before tile application.
- Cut tiles precisely to fit around corners and obstacles.
- Constructed layouts based on design specifications for optimal placement.
Education
High School Diploma -
Carl Hayden
Phoenix, AZSkills
- Customer service
- Visual merchandising
- Point of sale
- Inventory management
- Sales strategies
- Team collaboration
- Employee training
- Sales forecasting
- Data analysis
- Conflict resolution
- Communication skills
- Time management
- Customer relationship management
- Product knowledge
- Problem-solving skills
- Guest relations
- Written and oral communication skills
- Client account management
- Point of sale operation
- Store opening and closing
- Money handling
- Shipment processing
- Meeting deadlines
- Merchandise display
- Stocking and receiving
- Product promotions
- Goal tracking
- Contact follow-up
- Product sales
- Sales expertise
- Cash register operation
- Relationship building
- Professional demeanor
Timeline
Sales Associate
Dillards
02.2025 - Current
Store Manager
David’s Bridal
02.2024 - 01.2025
Sales Manager
David’s Bridal
12.2023 - 02.2024
Customer Service Representative
David’s Bridal
08.2021 - 12.2021
Operations Manager
David’s Bridal
01.2021 - 12.2023
EVS Housekeeper
Brookdale Senior Living Facility
06.2017 - 04.2018
Caregiver
Prileo Home Care
10.2015 - 01.2016
House Cleaner
Poppins
03.2014 - 08.2014
Tile Setter
Unique Building Concepts
10.2012 - 12.2012
High School Diploma -
Carl Hayden