Maricielo Prado
Cincinnati,Ohio
Summary
Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping, and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere. Hardworking with experience assisting visitors by responding to requests and finding appropriate solutions to issues. Demonstrated a positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Planet Fitness
Cincinnati, OH
11.2023 - Current
- Greeting visitors: I would greet customers, clients, and other visitors.
- Answering phones: answer phones, take messages, and forward calls.
- Scheduling appointments: schedule and confirm appointments, and maintain calendars
- manage the flow of planet fitness
- customer service skills, the ability to work well with others, and patience., pay attention to detail, have administration skills, and be able to accept criticism and work well under pressure.
Team Associate
TJ Max
Cincinnati, OH
11.2023 - 02.2024
- Problem Solving Skills
- Supervisory Experience
- Accuracy
- Stockroom
- Order Picker and Stocking.
Team Member
Five Guys
Cincinnati, Ohio
06.2021 - 01.2023
- Creating a positive dining experience
- Taking orders
- Serving food and drinks
- Product knowledge: Maintaining knowledge of products and services available
- Teamwork: Motivating fellow team members and working with team members to achieve goals
Education
High School Diploma -
Princeton High School
Cincinnati, OH05-2023
Some College (No Degree) - Business Administration
University of Cincinnati Blue Ash College
Cincinnati, OHSkills
- Bilingual Interpreter ( spanish )
- Client Support
- Cash Handling
- Call Routing
- Correspondence Typing
- Clerical Support
- Office Administration
- Customer Service
- Office Organization
- Problem-Solving Skills
- Meeting Scheduling
- Performance Improvement
- Team Collaboration
- Appointment Scheduling
- Listening Skills
- Hospitality Services
Affiliations
Small business ( Nail technician )
Accomplishments
Dealership certification
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Planet Fitness
11.2023 - Current
Team Associate
TJ Max
11.2023 - 02.2024
Team Member
Five Guys
06.2021 - 01.2023
High School Diploma -
Princeton High School
Some College (No Degree) - Business Administration
University of Cincinnati Blue Ash College