Marie Aguirre
San Antonio,Texas
Summary
Driven manager with a proven track record at A-1 Personnel Services, excelling in workforce management and operations management. Demonstrated expertise in enhancing company culture and customer satisfaction, achieving significant improvements in team performance and client relations. Skilled in policy implementation and staff development, adept at leading teams to exceed business goals.
Overview
19
19
years of professional experience
Work History
Manager
A-1 Personnel Services
02.2006 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Care Representative
A-1 Personnel Services
02.2006 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer files and databases.
- Communicated with clients regarding account services, statements, and balances.
Education
High School Diploma -
John Jay High School
San Antonio Texas 06.1988
Skills
- Workforce Management
- Marketing
- Contract Management
- Expense Tracking
- Staff Development
- Performance Management
- Operations Management
- Policy Implementation
Languages
English
Professional Working
Spanish
Limited Working
Timeline
Manager
A-1 Personnel Services
02.2006 - Current
Customer Care Representative
A-1 Personnel Services
02.2006 - Current
High School Diploma -
John Jay High School
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