MARIE CRAWFORD
The Colony,TX
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
Graff Foot and Ankle
Plano, TX
01.2023 - Current
- Duties include main front desk check in, I am the first one to greet the patients with a smile and coffee!
- Scan ID and insurance cards, have them fill out new patient paperwork
- Verify insurance on the appropriate systems such as Availity, Navinet, UHC
- Call primary care doctor's offices regarding referrals for HMO plans since we are a specialist
- Sort faxes, call patient's to reschedule appointments and text with patient's on Birdeye
- On surgery days, I keep family members updated and walk them back to the surgery bay when instructed
- Train new hires for check in and also help take payments when check out is busy
- We accept walk in appointments so have to be prepared for any scenerio
- Open the mail and sort by department, then scan and create a PDF and place in appropriate folder
Little Lantern Clinic
10.2020 - 12.2023
- Duties include making appointments in-person and over the phone. Checking insurance eligibility and creating the patient's chart.
- Walk the patient into the room and take their vital signs.
- Label the blood/urine samples and put the samples into the centrifuge machine. At the end of day, I check each sample to make sure they are labeled correctly and put them all in the lock box for the lab to pick up.
- I also take payments, fax lab/imaging to imaging centers and make people happy all day!
Bank of America Home Loans
05.2005 - 08.2019
- Duties included reviewing loan modifications for loans in default, including foreclosure and bankruptcy situations.
- Creating Fed Ex labels and mailing loan documents to borrowers and then keeping track of each loan in a pipeline
- Ordered appraisal refunds, spoke with attorney's that handled the titles/deeds and sent unqualified loans to the cancellation team.
- Processed mortgage payments and post closed loans after the modification was finalized
- Performed quality control review of repayment plans/modification files to ensure each state guideline was met.
- Received new loans from brokers and did quality control to make all documents are received,then delivered them to the underwriters.
- Worked in the call center for 8 months and had good scorecards.
Education
business program
University of Phoenix
diploma -
Thomas Jefferson High School
Dallas, TexasSkills
- Patient check-in
- Insurance verification
- Medical record management
- Appointment scheduling
- Payment processing
- Customer relationship management
- Front desk operations
- Referral coordination
- Data entry accuracy
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Sensitive information handling
- Package and mail receipt
- Office supplies ordering
Timeline
Medical Receptionist
Graff Foot and Ankle
01.2023 - Current
Little Lantern Clinic
10.2020 - 12.2023
Bank of America Home Loans
05.2005 - 08.2019
business program
University of Phoenix
diploma -
Thomas Jefferson High School