Marie Davies
T-Mobile
Franklin,OH
38
years of professional experience
Manager with proven success in team leadership, customer relations, and operational excellence. Expertise in improving client satisfaction.
Work History
Store Manager
4 Years 6 Months- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Regional Operations Manager
2 Years 2 Months- Traveled to over 34 locations per month to manage each stores inventory, cash handling process, planogram and perform reviews of each location.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Reported audit results and improvement plans
Installer Service Specialist
2 Years- Business to business sales of automotive parts.
- Maintained inventory accuracy by tracking parts usage and managing stock levels.
- Maintained KPI reporting for my home store.
- Responsible for customer delivery scheduling.
- Sourcing parts from vendors.
- Building and maintaining customer relationships.
Property Manager
1 Year 11 Months- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Property Manager
2 Years 11 Months- Managed tenant relations, addressing concerns and ensuring satisfaction.
- Oversaw property maintenance schedules, coordinating repairs and improvements.
- Implemented efficient leasing processes, enhancing occupancy rates.
- Conducted regular property inspections to ensure compliance with safety standards.
- Developed budgets and monitored expenses to optimize financial performance.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
Cash Handler
5 Years 11 Months- Maintained accurate cash register records, reconciling discrepancies promptly.
- Responsible for cash reconciliation for 6 businesses.
- Cashiering.
- Customer service.
Education
High School Diploma
Skills
Problem-solving
Customer relations
Multitasking and organization
Friendly and positive
Outstanding communication skills
Shift scheduling
Retail inventory management
Recruitment and hiring
POS systems
Goals and performance
Operations management
Supply ordering
Policies and procedures
Staff supervision
Employee scheduling
Work Planning and Prioritization
Documentation and reporting
Relationship building and management
Bank and safe deposits
Timeline
Store Manager
T-Mobile
02.2022 - CurrentRead More
Regional Operations Manager
T-Mobile
12.2020 - 02.2023Read More
Installer Service Specialist
O'Reilly Auto Parts
02.2017 - 02.2019Read More
Property Manager
United Dominion
02.2001 - 01.2003Read More
Property Manager
Towne Properties
02.1998 - 01.2001Read More
Cash Handler
Woody's Market
07.1988 - 06.1994Read More
West Carrollton
High School Diploma
Read More