Marie Dorca Bernard
Homestead,US
Summary
To bring my customer service experience to any available position you may have vacant. Abilities: I'm multilingual with excellent written and verbal communication skills in Spanish French & Haitian Creole with an eye for detail. Extremely productive in a high volume high stress environment. Self-starter with a can-do attitude. Excellent communication skills proficient computer literacy and exceptional leadership skills. Extremely punctual and responsible.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Store Manager
Aldi Market
10.2012 - 07.2025
- Supervised daily store operations and staff performance during shifts.
- Managed inventory levels and ensured product availability on the sales floor.
- Trained new employees on store policies, customer service, and operational procedures.
- Assisted in developing staff schedules to optimize labor efficiency and coverage.
- Conducted regular safety inspections to maintain a secure shopping environment.
- Addressed customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
Caregiver
Homestead Shelter for Unaccompanied Children
Homestead, FL
05.2018 - 10.2019
- Provided compassionate care to unaccompanied children in a supportive environment.
- Assisted children with daily activities, promoting independence and self-esteem.
- Maintained accurate records of children's needs and progress for staff review.
Customer Service/Cashier
K-MART CORPORATION
02.2012 - 09.2012
- Managed cash register operations and maintained accurate cash drawers.
- Handled returns and exchanges according to company policies.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer complaints and escalated issues to management as needed.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
Secretary I
Centre de Formation Classic
09.2006 - 06.2008
- Assisted students with their financial paperwork.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Managed office communications and correspondence efficiently.
- Organized and maintained filing systems for easy access.
- Maintained office supplies inventory and placed orders as needed.
- Supported staff with administrative tasks to enhance productivity.
- Handled confidential documents with discretion and professionalism.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Updated contact lists on a regular basis; created new contacts as needed.
Education
Associate of Arts - Business Administration
Miami Dada College
Miami 08.2024 - 08.2025
Associate of Science - Respiratory Care
Miami Dade College
Miami, FL 08.2024 - 08.2025
High School Diploma -
Skills
- Customer service
- Team building
- Inventory management
- Data entry
- Caregiving techniques
- Safety compliance
- Communication skills
- Staff supervision
- Assignment delegation
- Sales techniques
- Attention to detail
- Staff scheduling
- Transaction processing
- Hiring and training
- Order management
- Problem-solving
- Human resource policies
References
- Ivan Bartolome, Store Manager, (305) 300-9979
- Jenny Pierre Louis, Sister In-Law, (786) 712-9645
- Lizette Laguardia, Classmate, (786) 740-9266
Languages
- Spanish
- French
- Haitian Creole
- English
Timeline
Associate of Arts - Business Administration
Miami Dada College
08.2024 - 08.2025
Associate of Science - Respiratory Care
Miami Dade College
08.2024 - 08.2025
Caregiver
Homestead Shelter for Unaccompanied Children
05.2018 - 10.2019
Assistant Store Manager
Aldi Market
10.2012 - 07.2025
Customer Service/Cashier
K-MART CORPORATION
02.2012 - 09.2012
Secretary I
Centre de Formation Classic
09.2006 - 06.2008