Dayana B. Granados
Homestead,FL
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Visual merchandising with a strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Aldi
Homestead, FL
09.2020 - Current
- Mitigated business risks by working closely with staff members and assessing performance.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained a safe working environment by enforcing safety regulations.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cash handling processes to ensure accuracy of transactions.
- Open the store and close the store.
- Making sure that the team are following the rules and doing their zones correctly.
- Finish all the management tasks, verify inventory, and make sure they are correct.
- Maintained accurate records of all unloaded merchandise that we receive, and if we are missing merchandise, to report it to the warehouse.
Supervisor
Diaz Supermarket
Hampstead, FL
09.2016 - 09.2020
- Hired, trained, and terminated staff as necessary.
- Counted and balanced registers.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Processed refunds and exchanges promptly according to established policies.
- Performed daily bank deposits.
- Ensure that all drawers have the correct balance when the cashier finishes working.
- Managed and trained cashiers on proper cash handling procedures.
- Processed payments by totaling purchases; cash, credit cards or automatic debits; issuing change or receipts.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06-2015
Skills
- Inventory
- Cash handling
- Team supervision
- Customer service
- Employee training
- Store opening and closing
- Employee motivation
Languages
Spanish
Professional
English
Professional
references
Leonel Galeano 786-616-9426
Timeline
Assistant Store Manager
Aldi
09.2020 - Current
Supervisor
Diaz Supermarket
09.2016 - 09.2020
High School Diploma -
Homestead Senior High School