Stanley Jones
Denver,CO
Summary
Customer service focused retail manager with nearly two decades of retail experience. Skilled at relationship building with both internal and external clients. I utilize a team first attitude to create a positive work environment for my co-workers and clients. Auditing and staying on top of inventory to ensure minimal loss and keeping customers happy.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
The Herbal Cure
Denver, CO
02.2018 - Current
- Assisted in daily store operations, ensuring smooth workflow and efficient customer service.
- Trained and mentored junior staff on product knowledge and sales techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated promotional events to enhance customer engagement and drive sales growth.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Led team meetings to communicate goals, provide updates, and motivate staff performance.
- Enhanced customer experience through personalized service initiatives and feedback collection strategies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assistant Store Manager
Cigars on 6th
Denver, CO
12.2013 - 02.2018
- Made changes to product display and organization
- Sales increased 12% annually since hired
- Managed orders and inventory
- Scheduling and employee relations
- Event coordination and set up
Sales Associate
Cigars on 6th
11.2012 - 12.2013
- Was promoted to Assistant Manager after a year
- Emphasized store hygiene making the store as clean and comfortable as possible
- Store was chosen as best cigar bar in “Westword” best of Denver issue 2013
Education
Highschool Diploma -
J.K. Mullen Highschool
05.2008
Skills
- Sales
- Team work
- Product Knowledge
- Inventory
- Customer service and engagement
- Problem-solving
- Loss prevention
- Order management
- Inventory counting
- Cash auditing
Timeline
Assistant Store Manager
The Herbal Cure
02.2018 - Current
Assistant Store Manager
Cigars on 6th
12.2013 - 02.2018
Sales Associate
Cigars on 6th
11.2012 - 12.2013
Highschool Diploma -
J.K. Mullen Highschool