Marie Hawkins
Tyler,TX
Summary
Dynamic Transportation Dispatcher with MTM Transportation, skilled in conflict resolution and effective time management. Cultivated strong client relationships through proactive communication and problem-solving. Successfully negotiated cost-effective contracts and optimized dispatch operations, enhancing service delivery and customer satisfaction. Committed to continuous improvement and team collaboration in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Transportation Dispatcher
MTM Transportation
WFH
11.2021 - Current
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Negotiated contracts with carriers to secure the most cost-effective transportation solutions for customers'' needs.
- Coordinated driver dispatch to accomplish daily requirements.
- Worked closely with customers to effectively resolve issues and complaints.
- Scheduled and dispatched drivers to locations in [Name of Area].
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
Education
High School Diploma -
Chapel Hill High School
Tyler, TX05-2001
Skills
- Conflict resolution techniques
- Weather conditions awareness
- Employee management
- Strong decision-making
- Dispatch software
- Transportation safety protocols
- Team collaboration
- Effective time management
- Documentation and paperwork
- Relationship building
- Customer relations
- Continuous improvement initiatives
- Route planning
Timeline
Transportation Dispatcher
MTM Transportation
11.2021 - Current
High School Diploma -
Chapel Hill High School