Marie Herrera
Austin,Texas
Summary
Dynamic management professional with extensive experience in Customer Service, Operations, Employee Relations, Payroll, Recruiting, and the Restaurant Industry. Known for high-energy leadership, effective communication skills, and a collaborative team approach to achieving business objectives. Proven track record of enhancing operational efficiency and driving team performance.
Overview
22
22
years of professional experience
Work History
Operations Manager (Remote)
Blackstone Consulting Inc
2022.10 - 2026.01
- Supervised the S.O.C (Remote), ensuring high accuracy in inbound/outbound calling and timely communication with clients and employees.
- Increased call response time by 30%.
- Composed tailored weekly reports for clients, analyzing key performance metrics and delivering actionable insights that improved service delivery.
- Recruited and matched qualified candidates across multiple states (CA, WA, OR, TX, NY) using platforms like Indeed and ZipRecruiter.
- Developed and maintained a comprehensive Hiring Metrics Tracker, ensuring a robust talent pipeline.
- Implemented streamlined HR processes, enhancing training and safety meetings to foster a collaborative team environment.
- Conducted client-specific and company-wide orientations, overseeing the onboarding process for new associates.
- Managed daily operations, including payroll processing through ADP and Pro Unlimited, and served as a secondary point of contact for the Austin market.
Area Operations Coordinator
SECURITAS SECURITY SERVICES USA, INC.
2020.02 - 2022.04
- Partnered with the Area Vice President to manage operations for 2,000 employees with revenues exceeding $65 million.
- Provided operational support to 11 District Managers, leading accounts payable and receivable initiatives across six offices.
- Mentored District Managers and stepped in as Interim District Manager to oversee portfolios generating over $5 million in revenue.
- Ensured compliance with state licensing, OSHA, and HR regulations, enhancing operational integrity.
- Led internal investigations, documenting findings and driving process improvements to reduce overtime across markets.
Relief Property Manager
Public Storage
2019.11 - 2020.02
- Delivered exceptional customer service, guiding clients through their storage needs and ensuring a positive moving experience.
- Ensured customers had all moving and storing products. Daily goal of 25% customer up sell met.
- Managed customer accounts, including collections and data file updates, while auditing cash drawers and preparing daily deposits.
- Conducted inspections of storage units, ensuring availability and security of rental spaces.
Central Checkout Operations Manager | Checkout Manager | Administrator
HEB GROCERY STORES
2003.08 - 2018.08
- Co-led a team of Central Checkout Managers, successfully managing human resource training and operational procedures.
- Established and executed procedures to enhance items per minute output. Goal of 30 item per minute for all cashiers.
- Controlled budget labor hours and optimized scheduling and training processes, resulting in improved operational efficiency.
- Screened, interviewed, and hired potential partners, mentoring them in customer service excellence and cross-department training.
Education
High School Diploma -
Austin Community College
Austin, TX2019
Skills
Analyzed operational challenges and executed effective problem-solving strategies to drive resolution
Coordinated team activities to improve collaborative efforts and increase productivity levels
Supervised daily operations to identify areas for efficiency improvements and implement streamlined processes
Achieved high customer satisfaction by effectively addressing inquiries and issues Resolved product-related challenges through proactive support Strengthened communication channels between customers and service teams to enhance service delivery
Accomplishments | Training | Certificates
- Austin Community College / Eastview Campus – Highschool Equivalency
- Area Coordinator
- Area Accounts Receivable
- Area Accounts Payable
- Operations Manger
- Assistant Human Resource
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager (Remote)
Blackstone Consulting Inc
2022.10 - 2026.01
Area Operations Coordinator
SECURITAS SECURITY SERVICES USA, INC.
2020.02 - 2022.04
Relief Property Manager
Public Storage
2019.11 - 2020.02
Central Checkout Operations Manager | Checkout Manager | Administrator
HEB GROCERY STORES
2003.08 - 2018.08
High School Diploma -
Austin Community College