Marie Lapensee
Lake City,Florida
Summary
Dedicated sales associate with a proven track record in customer service and team collaboration. Skilled in problem-solving and time management, enhancing customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Sales Associate
Ollies Bargain Outlet
Lake City
03.2024 - Current
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and accurate stock records.
- Trained new associates on sales techniques and operational procedures for optimal performance.
- Conducted regular merchandise displays, maximizing visual appeal and driving sales promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Paint Department Associate
Lowes Home Improvment
Lake City
04.2015 - 03.2026
- Assisted customers in selecting paint products, ensuring satisfaction and proper application techniques.
- Maintained organized inventory of paint supplies, optimizing stock levels and reducing waste.
- Operated mixing machines to create custom paint colors, ensuring accuracy and consistency in formulations.
- Trained new associates on product knowledge and safety procedures, enhancing team efficiency and compliance.
- Conducted quality checks on mixed paints to ensure adherence to industry standards and customer expectations.
- Implemented new display layouts for paint products, increasing visibility and customer engagement within the store.
- Led initiatives for inventory management improvements, resulting in reduced restocking times and increased customer service efficiency.
- Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash registers and balanced cash drawers daily.
- Assisted in training new staff on operational procedures and customer interaction standards.
- Monitored inventory levels, restocking shelves as needed to ensure product availability.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
Sales Associate
Big Lots
Lake City, FL
03.2023 - 03.2024
- Assisted in loss prevention efforts by monitoring store activities and maintaining security protocols.
- Collaborated with team members to achieve daily sales targets and improve overall store performance.
- Implemented efficient checkout processes, reducing wait times and improving customer experience.
- Resolved customer inquiries promptly, contributing to a positive shopping environment and repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Cashier
Circle K
Lake City, FL
01.2020 - 03.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented improvements to checkout processes, enhancing overall efficiency.
- Collaborated with team members to streamline workflows during peak hours.
- Ensured compliance with company policies and safety regulations in high-traffic environments.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Letendre
Montreal Canada06-1981
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
French
Native or Bilingual
Timeline
Sales Associate
Ollies Bargain Outlet
03.2024 - Current
Sales Associate
Big Lots
03.2023 - 03.2024
Cashier
Circle K
01.2020 - 03.2023
Paint Department Associate
Lowes Home Improvment
04.2015 - 03.2026
High School Diploma -
Letendre