MARIE LEAL
ABILENE,TX
Summary
Dynamic professional with extensive experience in collections and patient scheduling. Proven ability to negotiate debt resolutions and enhance customer understanding of payment options, alongside a commitment to maintaining accurate records and providing exceptional service in high-pressure environments.
Overview
31
31
years of professional experience
Work History
Schedule Rep
Hendricks Medical Center
Abilene, Texas
08.2025 - Current
- Assisted patients with scheduling appointments and navigating healthcare services.
- Collaborated with medical staff to ensure accurate patient records and documentation.
- Educated patients on insurance processes and billing inquiries for clarity.
- Managed incoming calls, addressing patient concerns and providing timely information.
- Coordinated with departments to streamline patient check-in procedures efficiently.
- Organized patient files, ensuring confidentiality and compliance with regulations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Collections Agent
Master Checks
Abilene, USA
09.2022 - 12.2024
- Monitored aging accounts and connected with coordinated actions for pastdue customers and accounts requiring advanced collections.
- Verified accuracy of financial data by reconciling accounts and transactions.
- Coordinated smooth collections' strategy, obtaining direct payments and setting up plans to recover balances.
- Maintained up-to-date knowledge of relevant laws, regulations, and industry standards.
- Educated customers on available payment options, such as installment plans or debt consolidation programs.
Collection Agent
Instachek
Abilene, USA
10.1995 - 09.2022
- Identified, investigated and resolved over payments and duplicated payments.
- Managed delinquent accounts and communicated with debtors to negotiate repayment plans.
- Brought delinquent accounts current by obtaining ACH and ACC payments via phone.
- Ensured adherence to federal, state, and local regulations governing debt collection practices.
- Provided exceptional customer service while discussing sensitive financial matters with debtors.
Education
High School Equivalency Diploma - General High School Curriculum
The Alamo
The Alamo, NYSkills
- Debt negotiation & management
- Microsoft Office
- Customer service
- Payment posting
- Delinquency prevention
- Active listening
- Data entry efficiency
- Professionalism and ethics
- Decision-making
- Appointment scheduling
- Call handling
- Data accuracy verification
- Communication skills
- Customer support
- Paperwork processing
- Telephone reception
Languages
Spanish
Professional
Timeline
Schedule Rep
Hendricks Medical Center
08.2025 - Current
Collections Agent
Master Checks
09.2022 - 12.2024
Collection Agent
Instachek
10.1995 - 09.2022
High School Equivalency Diploma - General High School Curriculum
The Alamo