Marie Messer
Tignall,GA
Summary
Accomplished Clinical Secretary with a proven track record at CSRA Home Health Agency. Excelled in maintaining confidentiality and enhancing patient trust, significantly improving data retrieval efficiency. Skilled in both customer service and electronic health records systems, ensuring seamless patient admissions and support. Hardworking and passionate job seeker with strong organizational skills ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Rayle Electric Membership Corporation
01.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Resolved customer complaints with empathy.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website.
- Entered credit card and E-check payments by phone as well as paper checks via US mail.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered prompt service to prioritize customer needs.
Clinical Secretary
CSRA Home Health Agency
07.1999 - 12.2023
- Registered new patients in electronic medical records system.
- Ensured accurate documentation, timely updating patients'' files with relevant information.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members as well as physicians offices.
- Checked discharge charts to ensure accurate information was entered into the computer and the dates were correct.
- Boosted efficiency in handling phone calls, transferring or directing callers appropriately based on their inquiries.
- Streamlined communication between medical staff by organizing and distributing essential documents promptly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed supply orders for the clinical staff and managed inventory
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
Education
No Degree - Paralegal Studies
Athens Technical College
Athens, GAHigh School Diploma -
WWCHS
Washington, GA05.1991
Skills
- Professional telephone demeanor
- Customer Service
- Data Entry
- Scheduling
- Paperwork Processing
- Administrative Support
- Medical terminology knowledge
- Record preparation
- Computer Proficiency
- Clerical Support
- Filing
Timeline
Customer Service Representative
Rayle Electric Membership Corporation
01.2024 - 07.2024
Clinical Secretary
CSRA Home Health Agency
07.1999 - 12.2023
No Degree - Paralegal Studies
Athens Technical College
High School Diploma -
WWCHS
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