Marie O'Brien

Costco Wholesale Corp

Danvers, MA

06.1991 - Current

Processed credit card payments and counted back change and currency with accuracy.
Manage employees.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Identified appropriate solutions to minimize issues and quickly solve problems.
Used Point of Sale register system to complete transactions.
Directed and supervised staff performance.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Counted and balanced registers.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Organized staff schedules to maximize efficiency while minimizing labor costs.
Ensured adequate staffing levels during peak business hours.
Conducted regular performance evaluations of front end personnel.
Trained new employees in customer service techniques and store policies.
Provided excellent customer service by assisting customers with their needs or inquiries.
Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
Resolved customer complaints in a professional manner.
Researched out-of-stock items to find additional inventory in other store locations.