Summary
Overview
Work History
Education
Skills
Timeline
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Marie Stills

Kissimmee,FL

Summary

Sales professional with proven track record in supporting sales teams and enhancing Guest relations. Known for reliability and ability to adapt to changing needs, contributing to team success and achieving results. Possesses excellent communication and organizational skills.


Overview

9
9
years of professional experience

Work History

Wedding Sales Assistant

Disney's Fairy Tale Weddings & Honeymoons
02.2019 - Current
  • Manage contracts and room blocks for an average of 30 wedding couples simultaneously in a fast-paced environment
  • Support 2-4 Sales Managers with emails, calls, contract writing and revisions, deposit payments and file turnovers
  • Increased sales by building strong internal (Food & Beverage, Operations, and Disney Event Group) and external relationships and providing excellent service to couples
  • Meet with an average of 30-40 couples during each Open House to develop creative Wedding solutions that meet the couple's needs, resulting in more bookings and increased revenue
  • Create a revenue tracking system for consultants to monitor their sales productivity and ensure revenue totals are reflected correctly in Lightyear
  • Keep up-to-date records of daily sales progress, helping consultants monitor progress towards individual goals.
  • Gain knowledge in wedding timing, food & beverage, photography, and entertainment through interactions with Wedding Consultants, fellow Cast Members and while working Day of Coordinator shifts
  • Develop problem solving skills by identifying creative solutions and improvement opportunities, such as building a customizable event concept template in Excel with more than 50 different variations
  • Prepare Consultants for 8 boutique shows and expos, resulting in new Wedding opportunities
  • Train 6 new hires in the Assistant and Coordinator roles on company policies, procedures, and sales tactics, helping them integrate seamlessly into the team

Group Specialist Weddings

Disney Central
10.2017 - 02.2019
  • Mastered Weddings room block and rooming list policies and procedures
  • Provided personalized Guest experience to approximately 100 wedding couples and travel agents simultaneously via emails and phone calls
  • Created and sent out an average of 5 daily reports with updated room block counts to couples
  • Utilized clear and timely communication with couples while partnering with Wedding Sales and Services Managers as needed to ensure high-quality experiences
  • Advanced strong interpersonal skills through networking with other internal teams such as Event Services, Sales, Resort Operations, and Revenue Management

Group Flight Coordinator

Disney Central
09.2016 - 10.2017
  • Managed a fast-paced and diverse project-based schedule across 5 lines of business (Disney Central Phones Team, Disney Central administrative work, Disney Planning Centers, ESPN Wide World of Sports, and in-person ticket promotions at resorts and Walmart)
  • Developed superior ability to be a self-starter with minimal supervision and gained experience managing conflict by working independently at Disney Planning Centers located in 6 different third-party resorts
  • Displayed and refined extensive knowledge in all Disney products and services
  • Oversaw multiple priorities simultaneously while also partnering with numerous internal and external partners

Education

Master of Arts - Mass Communications, specializing in Public Relations

University of Florida
Gainesville, FL
05.2023

Post-Crisis Leadership Certificate - undefined

University of South Florida
01.2020

Bachelor of Arts - Communications, specializing in Public Relations

Michigan State University
East Lansing, MI
05-2014

Skills

  • Relationship building
  • Sales expertise
  • Team collaboration
  • Customer relationship management
  • Upselling strategies
  • Strong communication and interpersonal skills
  • Extensive Disney product knowledge

Timeline

Wedding Sales Assistant

Disney's Fairy Tale Weddings & Honeymoons
02.2019 - Current

Group Specialist Weddings

Disney Central
10.2017 - 02.2019

Group Flight Coordinator

Disney Central
09.2016 - 10.2017

Post-Crisis Leadership Certificate - undefined

University of South Florida

Master of Arts - Mass Communications, specializing in Public Relations

University of Florida

Bachelor of Arts - Communications, specializing in Public Relations

Michigan State University

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Marie Stills