MARIE URIBE
Tampa,FL
Summary
Motivated to maintain customer satisfaction. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
DSNAP Representative
Indelible Events
Tampa, FL
10.2024 - 01.2025
- Entered and verified information of hurricane disaster victims, ensuring accuracy and completeness.
- Accurately recorded hurricane disaster victims' information and conducted thorough interviews to gather necessary details.
Customer Service Representative
T-MOBILE INC.
08.2022 - 07.2024
- Attend customer calls in a timely manner while resolving issues
- Engage with customers in a friendly joyful tone while multitasking different software systems
- Be knowledgeable about company offers, bill breakdowns and provide correct information on calls
Team Lead
CVS Pharmacy
Wesley Chapel, FL
09.2019 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Team Lead
Panda Express
Wesley Chapel, FL
08.2019 - 08.2020
- Investigated and resolved customer inquiries and complaints quickly
- Responded proactively and positively to rapid change
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Customer Service Representative
Convergys, AT&T
Hickory, NC
07.2018 - 12.2019
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill
- Researched issues through identification of similar past problems and recommended most appropriate solution
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships
Education
GED -
Hickory High School
Hickory, NC05.2018
Skills
- Fluent in Spanish
- Excellence in communication
- Multi-line phone talent
- Complaint resolution
- Telephone reception
- Customer support
- Order problem solving
- Customer relations
Languages
Spanish
Native/ Bilingual
Timeline
DSNAP Representative
Indelible Events
10.2024 - 01.2025
Customer Service Representative
T-MOBILE INC.
08.2022 - 07.2024
Team Lead
CVS Pharmacy
09.2019 - 11.2020
Team Lead
Panda Express
08.2019 - 08.2020
Customer Service Representative
Convergys, AT&T
07.2018 - 12.2019
GED -
Hickory High School
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