Marie Washington
San Diego,CA
Summary
Detail-oriented Retail Management Professional experienced in customer service and operational oversight. Managed daily operations and financial responsibilities while ensuring compliance with safety protocols and regulatory standards. Cultivated professional relationships with customers and vendors, promoting effective communication and teamwork to enhance engagement strategies.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Assistant Manager
Chevron
San Diego, CA
09.2022 - 12.2023
- Cultivated strong customer relationships through effective communication, service, and problem resolution, fostering loyalty and long-term business connections. Supervised, directed, and delegated responsibilities to employees while promoting teamwork, accountability, and a positive working environment.
- Oversaw daily business operations, supervised employees, managed finances, and developed customer relationships while ensuring efficient payroll administration, employee scheduling, inventory control, and purchasing activities. Maintained strong vendor and supplier relationships to support operational needs. Coordinated product orders and monitored inventory levels to ensure operational needs were met consistently.
- Oversaw cash management, financial transactions, safe security, and company assets. Maintained accurate operational records and completed administrative responsibilities. Conducted safety and compliance inspections, monitored gasoline inventory, and performed fuel dispensing flow-rate tests to verify equipment operation.
- Collaborated with employees, management, vendors, and customers to resolve issues and coordinate activities, enhancing operational efficiency.
- Position: Assistant Manager – Chevron
Housekeeping Supervisor
HACIENDA HOTEL
San Diego, CA
03.2022 - 09.2022
- Supervised housekeeping staff across guest rooms and public areas at Hacienda Hotel.
- Inspected rooms for cleanliness, linen placement, and supply readiness before guest arrival.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Assigned daily cleaning tasks to housekeepers and room attendants.
- Trained new staff on hotel cleaning standards and safety procedures.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Communicated maintenance issues and room status updates with front desk teams.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
Vocational Training Business Clerk
DOJ Dublin Education Department
Dublin, CA
09.2019 - 02.2022
- Collected, compiled, and maintained student records and educational data, ensuring accurate documentation and supporting efficient administrative operations within education department.
- Collected and maintained student records and educational data, ensuring accurate documentation and streamlined administrative operations within the education department.
- Developed, organized, and prepared instructional materials for upcoming courses—ensuring instructors and students had the necessary resources to facilitate effective learning.
- Developed and organized instructional materials for upcoming courses, equipping instructors and students with essential resources for effective learning.
- Delivered 100-hour instructional courses in Microsoft Office Suite, including Microsoft Word, Excel, and PowerPoint, developed students' computer literacy and practical technical skills.
- Designed and printed course completion certificates, validating student accomplishments and enhancing program documentation accuracy.
- Delivered 100-hour instructional courses in Microsoft Office Suite, including Microsoft Word, Excel, and PowerPoint, enhancing students' computer literacy and practical technical skills.
Medical Records Clerk
Desta Digestive
San Diego, CA
03.2015 - 03.2016
- Collected, compiled, and organized sensitive patient information, maintaining confidentiality and accuracy in records management.
- Streamlined administrative processes by efficiently typing documents, filing reports, and entering data to support accurate patient records.
- Completed data entry using specialized software, enhancing workflow efficiency and accuracy.
- Completed data entry with specialized software to support accurate and timely patient record management.
- Maintained compliance with privacy regulations by meticulously handling private and protected information, safeguarding patient confidentiality.
Cashier/Stocker
Rue 21
San Diego, CA
01.2014 - 02.2015
- Provided exceptional customer service by assisting customers with product selection, sales inquiries, and merchandise recommendations while promoting a positive shopping experience and customer satisfaction.
- Processed diverse financial transactions with accuracy and efficiency, facilitating smooth customer checkouts.
- Organized and designed visually appealing merchandise displays, enhancing product visibility and improving customer shopping experience.
- Sorted, labeled, and priced merchandise to support effective inventory organization and ensure accurate product placement.
Education
General Educational Diploma -
Madera Adult School
Madera, CABusiness (Bachelor's degree) -
University of Phoenix-Online Campus
Skills
- Operational Oversight
- Financial Management
- Payroll management
- Cash handling
- Inventory control
- Regulatory Compliance
- Operational Safety
- Employee Scheduling
- Staff Training
- Operational Audits
- Microsoft Office proficiency
- Problem solving
- Task prioritization
- Team collaboration
- Customer Service
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
ACT Workkeys NCRC #FVVR4F8CFKH2, Food Handler Certification, ServSafe
Languages
- Tagalog
- Expert, English
- Expert
Timeline
Assistant Manager
Chevron
09.2022 - 12.2023
Housekeeping Supervisor
HACIENDA HOTEL
03.2022 - 09.2022
Vocational Training Business Clerk
DOJ Dublin Education Department
09.2019 - 02.2022
Medical Records Clerk
Desta Digestive
03.2015 - 03.2016
Cashier/Stocker
Rue 21
01.2014 - 02.2015
General Educational Diploma -
Madera Adult School
Business (Bachelor's degree) -
University of Phoenix-Online Campus