MARIE WORLAND

Process and pay vendor invoices for five business units. Pull and review weekly aging for cash flow. Reviewed bank statements daily to ensure accurate bank reconciliation and maintain balanced cash flow. Work with vendors to make sure all information is accurate for payment and tax purpose. Work closely with department managers to make sure all invoices are accurate. Assist Assistant Director of Finance with month end close such as monthly accruals. Served as general cashier when required when needed. Duties include processing and balancing cash deposits, issuing change, balancing hotel safe daily.

Analyzed customer feedback to enhance service quality and guest satisfaction.

Collaborated with cross-functional teams to streamline operational processes and improve efficiency. Assist with guest calls and answer any questions guests may have concerning their charges.

• Prepare all daily receivables, post in system and balance totals to the general ledger. Respond to all questions and concerns Related to the City Ledger. Conduct research, offer solutions and negotiate results to resolve questions Discrepancies in a timely, friendly and efficient manner. Assisted Director of Finance with monthly closing reports, ensuring timely submission to corporate. Work closely with the sales and events team to make sure all deposits and estimated prepayments are made prior to events' arrival. Review final Statements against sales contracts for accuracy and timely matter. Process all credit applications. Resolve outstanding balances and gather appropriate back-up, as needed and make collection calls and Collection letters when needed. Review all final statements for accuracy. Process and research Hilton Honors daily ADR and monthly invoices for accuracy. Make sure all credit cards balance daily. Research all any credit cards that are out of balance. Conducted monthly reconciliations to ensure alignment with general ledger. Ability to respond to guest inquiries, charge inquiries and requests in a timely, friendly and efficient Manner. Answer guest service calls, contact guests by telephone, complete telephone request forms Correspondence/folios to guests forms and send correspondence/folios to guests.
• Processed receivable transactions efficiently to ensure timely financial reporting.
• Maintained accurate financial records using accounting software, enhancing data integrity and accessibility.
• Collaborated with team members to streamline invoice processing procedures for improved operational efficiency.

• Processed end-of-business transactions daily. Post all daily receivables and balance to the General Ledger. Process Monthly invoices for several companies. Assisted members and customers with account inquiries to ensure timely resolution. Supported the controller in managing accounting functions and addressing customer service issues.
• Managed accurate processing of invoices and payments, ensuring timely collections.
• Established effective communication with clients to resolve billing discrepancies.
• Oversaw reconciliation of accounts, maintaining precise financial records.

• Ability to respond to guest inquiries, charge inquiries and requests in a timely, friendly and efficient Manner. Research and resolve guest billing disputes in a timely, friendly and efficient manner. Answer Guest service calls, contact guests by telephone, complete telephone request forms and send Correspondence/folios to guests forms and send correspondence/folios to guests. Prepare daily Receivables, post in system and balance totals to the general ledger. Respond to all questions and concerns related to the city ledger. Conduct research, offer solutions and negotiate results to resolve questions Discrepancies in a timely, friendly and efficient manner. Work closely with the sales and events team to Make sure all deposits and estimated prepayments are made prior to events arrival. Review final Statements against sales contracts for accuracy and timely matter. Assist the Credit Manager in approving credit for up coming events. Process all billing disputes and charge-backs. Conducted monthly reconciliations to ensure alignment with general ledger. Ability to respond to guest inquiries, charge inquiries and requests in a timely, friendly and efficient Manner. Answer guest service calls, contact guests by telephone, complete telephone request forms and send Correspondence/folios to guests forms and send correspondence/folios to guests. Prepare daily Receivables, post in system and balance totals to the general ledger. Respond to all questions and concerns related to the city ledger. Conduct research, offer solutions and negotiate results to resolve questions Discrepancies in a timely, friendly and efficient manner. Work closely with the sales and events team to Make sure all deposits and estimated prepayments are made prior to events arrival. Review final Statements against sales contracts for accuracy and timely matter. Assisted the Credit Manager in managing outstanding balances and gathering appropriate documentation. Assist the Credit Manager with processing credit applications. Prepare and Complete all month—end responsibilities, including preparing reports and setting up late bills Review all final statements for accuracy. Process and research Hilton Honors daily ADR and monthly Invoices for accuracy. Conduct monthly Reconciliations in Statements and send out to members in a timely manner. Supported general cashier operations to ensure accurate transactions when needed.
• Processed and recorded customer payments, ensuring accuracy in financial transactions.
• Managed aging reports to identify outstanding invoices and initiate collections procedures.
• Reconciled accounts receivable ledger to ensure consistency with general ledger accounts.

• Assisted customers in resolving banking inquiries and transactions. Processed cash transactions and customer service.
• Executed daily transactions accurately, ensuring compliance with banking policies and procedures.
• Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
• Processed deposits, withdrawals, and transfers efficiently using advanced banking software systems.

• Reached out to members for overdue payments to collect on their past due past due membership dues. Sent monthly statements and collections letters.
• Negotiated payment arrangements with clients, improving collection rates and customer satisfaction.
• Resolved billing discrepancies efficiently, ensuring accurate account management and client trust.
• Monitored accounts receivable reports to identify overdue payments and prioritize follow-ups.

• Processed orders and invoices, ensuring timely collection of payments. Answered all customer service, calls and inquiries. Researched and processed all chargebacks. Posted all receivables and sent out late notices and made collections calls. Boxed and shipped orders, facilitating prompt delivery to customers. Processed payroll in absence of owner, maintaining payroll schedule. Shipped out products to clients.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

• Assisted customers over the phone and in the shop with orders and payments. Processed quotes and ordered merchandise from suppliers. Scheduled jobs in the shop and in the field. Processed billing statements and managed late invoices. Conducted collection calls. Managed receivables, recorded payments, and handled daily deposits to the bank. Processed payroll when payroll clerk was on vacation before the company Moved to a payroll service company. Worked for this company doing this position for 10 years.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.