Marie Holler
Spokane,Washington
Summary
Results-driven team leader with extensive experience in customer relations and sales. Skilled in training and mentoring staff, enhancing service delivery, and resolving complex customer issues to achieve high satisfaction levels.
Overview
29
29
years of professional experience
Work History
Caregiver
CDWA
Federal Way WA
02.2020 - 10.2025
- Provided compassionate care and assistance to clients in daily living activities.
- Monitored client health and well-being, documenting changes for healthcare professionals.
- Developed individualized care plans based on client needs and preferences.
- Implemented safety protocols, enhancing client protection during care routines.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Nikel Nik and Wheel Deals
Thoen Publishing
Airway Heights, WA
06.1996 - 06.2006
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards.
- Assisted in training new team members on customer service protocols and systems.
- Provided detailed product knowledge to customers, ensuring informed purchasing decisions.
- Developed and maintained strong relationships with clients, fostering loyalty and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Assisted customers with product inquiries, providing tailored recommendations to enhance shopping experience.
- Maintained organized checkout area, promoting cleanliness and efficient workflow during peak hours.
- Implemented training programs for new cashiers, enhancing team performance and service delivery standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Handled cash with high accuracy and took care to check bills for fraud.
- Trained and mentored staff, fostering a collaborative team environment.
- Analyzed customer feedback to drive service enhancements and improve guest satisfaction.
- Managed team of 5 employees to maintain smooth-running operations of shop floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Facilitated team meetings to communicate targets and gather input on operational improvements.
- Led by example, demonstrating strong work ethic and commitment to excellence.
Education
Spokane Community College
Spokane WANorth Central
Spokane WA06-1993
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Customer relations
- Order taking
- Professionalism and courtesy
- Cash drawer balancing
- Sales expertise
- Team leadership
- Problem-solving
- Customer service excellence
- Honest and dependable
Timeline
Caregiver
CDWA
02.2020 - 10.2025
Nikel Nik and Wheel Deals
Thoen Publishing
06.1996 - 06.2006
Spokane Community College
North Central