Marieka Standifer
DeSoto,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Siemens Monitoring (Contract)
Irving, TX
06.2024 - 08.2024
- Ensuring customers can handle their alarms in a timely manner, whether they are for fire, burglary, or medical emergencies.
- Responding to incoming alarm signals promptly documents procedures according to the nature of the call.
- Troubleshooting with customers, trying to resolve any problems that they might have.
Customer Service Representative
ADT Security (Contract)
Irving, TX
01.2024 - 03.2024
- Responding to incoming alarm signals promptly, reacting to the alarm according to documented procedures, assisting with the nature of the alarm, and taking appropriate actions, such as notifying fire, police, or medical departments, as well as troubleshooting with the customer to resolve any concerns that they might have.
- Developed positive relationships with customers through friendly interactions.
- Excelled in exceeding daily credit card application goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Alacrity Solutions (Contract)
Irving, TX
10.2023 - 01.2024
- Act as first point of contact for Claim Adjuster for escalation of calls, complaints or complex problems responsible for determining whether the loss is covered and what compensation should be reviewed claim submission obtain and verifying information corresponding with insurance agents and processing claims making sure that they have not been filed or if filed obtain information for claim adjuster.
- Analyzed and determined fault in auto accidents based on evidence and applicable laws.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Representative
Charter Spectrum
Irving, TX
08.2021 - 03.2023
- Responded to telephone inquiries and complaints, following standard operating procedures.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained an updated knowledge base of current products, services, pricing, and promotions.
- Tracked all incoming calls and emails from customers using appropriate software applications.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
- Addressed customer courteously using suitable methods, and problem-solving skills resolved customer complaints promptly and efficiently.
Customer Service Representative
Chewy.com
Dallas, TX
12.2019 - 08.2021
- Maintained high satisfaction score by consistently resolving first-call issues.
- Updated system with order specifics and customer details, preferences, and billing information.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Grambling High School
Grambling, LA05-1996
Skills
- Scheduling
- Account updating
- Complaint resolution
- Quality assurance controls
- Document control
- Adaptability and flexibility
- Creative problem solving
- Negotiation strategies
- Verbal and written communication
- Active listening
- CRM software proficiency
- High-energy attitude
- Call center procedures
Timeline
Customer Service Representative
Siemens Monitoring (Contract)
06.2024 - 08.2024
Customer Service Representative
ADT Security (Contract)
01.2024 - 03.2024
Customer Service Representative
Alacrity Solutions (Contract)
10.2023 - 01.2024
Customer Service Representative
Charter Spectrum
08.2021 - 03.2023
Customer Service Representative
Chewy.com
12.2019 - 08.2021
High School Diploma -
Grambling High School
Similar Profiles
Andre HendraAndre Hendra
Product Manager | UX Designer at ContractProduct Manager | UX Designer at Contract
CHRISTIAN HERMANNCHRISTIAN HERMANN
Sales & Marketing Consultant at ContractSales & Marketing Consultant at Contract
DAVI ARMANINODAVI ARMANINO
Freelance Producer & Writer at ContractFreelance Producer & Writer at Contract